Effective Supervision


  • To introduce supervisors to the principles and practices of effective supervision.
  • To create awareness of the importance of effective supervision as a vital tool in ensuring peak performance from employees.
  • To assist supervisors in identifying and managing the changing dynamics of the workplace.
  • To enable supervisors to develop techniques to communicate, motivate, support and delegate with authority and confidence.


What You Will Cover


  • Supervision: Some Basic Principles
  • The Role of the Supervisor/Manager
  • Roles and Skills Required for Effective Supervisors/Managers
  • Pitfalls of Supervising / Managing

Emotional Intelligence

  • What is Emotional Intelligence
  • Activity: Developing Your Emotional Intelligence
  • In Search of Emotional Maturity

Change Management

  • Why Change Management is Important
  • How People Respond to Change
  • How Do You Manage Change
  • The Skill Requirement for Managing Change
  • Change and Our Emotions


  • Communication Styles
  • Body Language Signals
  • Modes of Communication
  • Review of Writing Basics
  • Reports
    • Active versus Passive Voice
    • Commonly used formats for reports
    • Research and data evaluation


  • Leader Competencies
  • Description of Leader Behaviours
  • Leadership Style Inventory
  • What Managers Must Do to Get the Best From Their Employees
  • McGregor's Theories
  • Profile of a Leader
  • The Three (3) Classical Styles of Leader Behaviour

Team Building

  • Suggestions for Fostering Team Spirit
  • Teamwork Checklist
  • Barriers to Teamwork

Performance Management

  • What is Performance Management?
  • Employee Performance Management Process: Basics
  • Utilizing a Performance Management Approach in Your Business
  • Discipline and Performance Problems: Quick Tips
  • Activity: Communicating an Assignment

Conflict Management

  • Behaviour Description Questionnaire
  • Conflict Management: Skills-Building Exercise


  • Discipline and its Process
  • Counselling
  • Forms of Discipline
  • Factors to Consider When Deciding on Specific Discipline
  • Rules of Correction
  • Activity: Undermining and Supportive Behaviours

Personal Development

  • Developing Personal Effectiveness: Guidelines
  • Activity: Gauging Your Self-Esteem
  • Action Plan
  • Success is a Journey: The Seven (7) Rules to Success
  • Significant Learnings


Target Group

This course is designed for the supervisors with less than one year experience in this position or prospective supervisors.


More Information


Contact and Registration


Contact Us

Call: (868) 225-1299
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


North Campus:
136-138 Henry Street, Port-of-Spain
South Campus:
Naparima College, Paradise Pasture, San Fernando

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