Broadcasting & Communication Essentials Face-to-Face

Cost: TT$1,450

Overview

This engaging and interactive course is designed for individuals aspiring to pursue a career in broadcasting or those seeking to enhance their communication skills for personal and professional growth. The Broadcasting & Communication Essentials course equips participants with the critical on-air skills required for success in the rapidly evolving world of media, whether on radio, television, or other platforms.

A key focus of the course will be on mastering effective public speaking, learning how to command and connect with audiences both on-air and in-person, and executing presentations with confidence and clarity. Participants will receive expert training on best practices for presenting on radio and television, as well as valuable techniques for adapting these skills to all forms of oral communication, from professional settings to personal engagements.

This course presents participants the opportunity to gain insights shared by seasoned on-air experts currently working in the media industry, offering a real-world perspective on broadcasting careers. The course includes a practical component where participants will demonstrate their understanding through a simulated on-air or public speaking experience, giving them the opportunity to apply learned skills in a realistic environment.

By the end of the program, participants will be well-equipped to excel in any broadcasting or public speaking role, with the confidence and competence to captivate and engage audiences worldwide.

Objectives

At the end of this course participants will be able to:

1. Employ a number of techniques to enhance their on-air voices.
2. Identify target audiences.
3. Conduct a thorough and effective interview on air.
4. Perform effective "color" commentary.
5. Research, analyze and comment on current events.
6. Use appropriate microphone techniques.
7. Develop and read news scripts effectively.
8. Develop and read ad scripts effectively.
9. Effectively speak to inform and to persuade.
10. Effectively prepare for and execute an on-air presentation on radio, television and social media platforms.

"Unlock the power of media and master the essentials of broadcasting and communication – enroll today and begin shaping the future of digital media!"

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Small Business Series Module 4 - Small & Medium Enterprise Marketing (New)

Cost: TT$950

Overview

Marketing has evolved, and Caribbean SMEs now face a landscape where customers demand relevance, speed, and connection. This dynamic 4-day, 12-hour course empowers participants with cutting-edge marketing strategies, blending traditional principles with AI-driven tools and modern platforms like digital, social media, and email automation. Focused on shifting from costly mass media to targeted, cost-effective digital and alternative methods, this course teaches how to build brands, engage customers, and harness smart tools to thrive in today’s competitive marketplace. Participants will gain practical insights through the use of Real Caribbean case studies.

Outcomes

At the end of this course participants will be able to:

1. Develop marketing strategies aligned to their business goals and create a brand identity and unique value proposition.
2. Use digital and AI marketing tools to create and manage low-budget, high-impact campaigns.
3. Shift from mass media to direct and new media by focusing on personalisation, community engagement, and data-informed tactics.
4. Create a practical campaign plan with SMART goals, digital touchpoints, and basic performance metrics AND MUCH MORE!!!

"Unlock the power of effective marketing—enroll in our Small & Medium Enterprise Marketing course today and transform your SME with strategies that drive growth, engagement, and success!"

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Fundamentals of Procurement

Cost: TT$1,595

Overview

This four-day workshop is designed to enhance participants’ knowledge in Successful Procurement (aka SCM), which requires a change from managing individual functions to integrating activities into key Procurement processes. Strategic Procurement with business process integration involves collaborative work between user departments, buyers, suppliers, finance, common systems and shared information. Bearing the above in mind, the aim of this course is:

1. To identify the significance of Procurement within the context of organizational management focus
2. To provide an understanding of the Procurement function and its relationship to the organization’s various business units.
3. To review key elements of the PPDPP Act (2015 Amended)

Objectives

At the end of this course participants will be able to:

1. Explain the strategic importance of the Procurement
2. Understand the basic procurement cycle, and key elements of the PPDPP Act.
3. Conduct a walkthrough compliance readiness assessment
4. The Annual Procurement Plan and Risk Based Procurement Decision Making – How to?
5. Identify and apply major sourcing strategies
6. Describe the steps in supplier selection
7. Use a decision tree to determine the best number of suppliers to manage disaster risk
8. Explain and measure the bullwhip effect
9. Describe the factor-weighting approach to supplier evaluation
10. Evaluate cost-of-shipping alternatives
11. Conduct an ABC analysis
12. Explain and use cycle counting
13. Describe corporate social responsibility
14. Understand sustainability and greening your procurement
15. Explain the 3Rs for sustainability

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Advanced Supervisory Management - Lead & Empower (Level 2)

Cost: TT$1,595

Overview

Managing people in these unprecedented times mandates the need for exceptional, competent and flexible leaders who are able to navigate challenges, guide, inspire and empower their teams to achieve high standards of performance. This workshop is designed to provide experienced Supervisors and New Managers with a tool kit to enhance their effectiveness in a post Covid 19 business environment.

Outcomes

Upon completion of this programme, participants will be able to:

• Understand the key characteristics of Teams that are led by Emotionally Intelligent Leaders
• Identify ways to improve YOUR levels of Emotional Intelligence
• Describe and implement Change Management approaches
• Learn to utilize Project Management to positively impact Project outcomes
• Employ a structured template for developing YOUR Departmental Business Plans.

"Unlock the power of media and master the essentials of broadcasting and communication – enroll today and begin shaping the future of digital media!"

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Advanced Anti Money Laundering & Counter Terrorist Financing (Level 2)

Cost: TT$2,250 Non-ACPTT members, TT$1,950 ACPTT members

Overview

The advanced program is designed (i) To upskill persons with an existing understanding of the fundamentals of AML/CFT/PF requirements and provide participants with the practical skills and knowledge required to carry out their daily roles and responsibilities as Compliance professionals  and (ii) To provide an enhanced understanding of Compliance Risk and new and emerging issues that Compliance Professionals are called upon to address in the area of financial crime associated with money laundering and of terrorist financing.

Objectives

At the end of this course participants should be able to:

• Protect your organization against the latest money laundering/ terrorist financing techniques
• Identify vulnerable and potential areas of risk and recognize potential offenders
• Formulate an effective anti-money laundering strategy including anti corruption; anti bribery and anti fraud strategies
• Conduct sound and robust customer due diligence and enhanced due diligence
• Discover the latest techniques for scoring the risks of customers, products and operations;
• Conduct Risk Assessments and manage higher risks
• Identify and investigate Suspicious Activity reports
• Gain critical insight and practical knowledge to achieve compliance with legislation, regulations and guidelines
• Improve your company’s well-being with the tools and knowledge to create and practice value-added anti money laundering initiatives
• Understand Suspicious Activity Investigation and Reporting
• Develop an Effective Sanctions Regime
• Understand the Role of Compliance in the Three Lines of Defense Model

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Small Business Series Module 5 - People Management for SMEs (New)

Cost: TT$950

Managing a team effectively is one of the most crucial aspects of achieving long-term business success, particularly for small and medium enterprises (SMEs) where every employee plays a pivotal role in driving the organization forward. This comprehensive module is designed to provide participants with the essential knowledge and practical tools needed to manage and lead their teams with confidence, ensuring a productive, motivated, and engaged workforce. This module addresses key topics in human resources, including recruitment, performance management, employee engagement, and team dynamics. Participants will learn practical tools for fostering a positive workplace culture, enhancing productivity, and leading their teams effectively.

Overall, this module will empower SME owners and managers to develop a strategic approach to people management, turning their teams into a competitive advantage that drives business growth, fosters innovation, and sustains long-term success.

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The Five Core Roles of Leaders (New)

Cost: TT$1,595

Overview

This program prepares students to become 21st-century leaders in a very dynamic era. They will appreciate the true meaning of responsible leadership, how they impact influence, and the five core roles of every leader: Strategic Planning; Performance Management; Employee Motivation, Team Building; and Change Leadership.

Objectives

At the end of this course participants will be able to:

1. Understand the fundamentals of Leadership and the leader’s presence
2. Think & Act Strategically
3. Manage & Measure organization & individual performance
4. Motivate Employees & Building great teams
5. Lead Change effectively

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Export Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This four (4) day workshop is designed to enhance participants' knowledge, in order to provide small businesses with an understanding of the tools, skills and knowledge required to conduct successful exporting activities and penetrate new markets.

Outcomes

After attending this workshop, participants should be able to:

1. Perform corporate strategic-needs assessments to determine Export Market Readiness.
2. Develop skills to help identify and evaluate market entry options against your company's objectives and abilities.
3. Find, select and manage international partners, including agents or distributors.
4. Assess barriers to entry, such as regulatory, legal, political and cultural issues.
5. Identify the Steps for preparing a market entry strategy plan.

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Principles of Employment Law & Industrial Relations

Cost: TT$1,595

Overview

It is important for any organization to ensure that its human relations practices can stand up to the scrutiny of challenges from the government, employees, their representatives, or any other stakeholders. Good Industrial Relations practices add value to organizational performance and contribute positively to employees' morale and economic development.

This programme will provide an overview of the principles of Employment law and the practices of good Industrial Relations. References will be made to the relevant labour laws of Trinidad and Tobago and Court judgments; and insights will be provided into some of the approaches that can assist in reducing grievances and other work related issues, thus minimizing time spent on treating with labour disputes.

Outcomes

At the end of this programme participants will:

• Understand the basic legal principles governing the employer/employee relationship and what amounts to good industrial relations practices;
• Have an insight into the various labour laws that impact the employment relationship in Trinidad and Tobago;
• Recognize the importance of having an effective disciplinary process that adopts and applies the principles of natural justice;
• Have an insight into what our Industrial Court would expect of the employer and the employee, by examining a number of landmark judgments.
• Have an understanding of what amounts to good Industrial Relations practices in a Covid world
• Be better informed on the procedures to be followed in treating with employment related issues such as absenteeism, misconduct, poor work performance, job abandonment, redundancy and grievances as they arise;
• Be better prepared to meet and treat with workers and their representatives on a range of matters including the collective bargaining process, workplace investigations, and the disciplinary process;
• Have a better understanding of progressive disciplining of employees, from the issuance a warning, to suspension, and ultimate dismissal.

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Negotiation Skills (New)

Cost: TT$1,595

Overview

We live in a world defined by constant interactions, both personally and professionally. The ability to negotiate effectively is a critical skill that can empower you to navigate challenges, resolve conflicts, and create mutually beneficial outcomes. In this course, we will delve into the fundamental principles of negotiation and explore its significance in diverse contexts. From resolving conflicts to fostering relationships and achieving win-win solutions, negotiations play a pivotal role in shaping our interactions and influencing outcomes.

We will explore why we need to hone our negotiation skills, the benefits of being able to negotiate effectively and navigate the negotiating process. With the aid of case studies and real life scenarios, we will apply knowledge gained.

Objectives

At the end of this course participants will be able to:

1. Understand the relationship between conflict and negotiation
2. Explore the benefits of negotiation skills
3. Identify the key roles and responsibilities required by the negotiation team
4. Master the negotiation process
   • Preparation
   • Opening Position
   • Bargaining
   • Movement
   • Closing
5. Apply skills in Real World Scenarios

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Essentials of Person-Centered Alzheimer's and Dementia Care

Cost: TT$500

Overview

This one-day workshop is designed to enhance participants' knowledge about person-centered communication and caregiving strategies that may be used by those who care for persons living with dementia, specifically Alzheimer's disease. Topics include: types of dementia; ten warning signs of dementia; stages of progression associated with Alzheimer's Disease; and, strategies for communicating and providing physical, emotional, and medical care for persons with dementia.

Objectives

At the end of this course participants will be able to:

1. demonstrate an understanding of Alzheimer's disease and related dementias and their impact on the cognitive function and communication of persons living with dementia.
2. identify the 10 Warning Signs of Alzheimer's disease and other dementias.
3. describe the stages of Alzheimer's disease to highlight the progressive and degenerative nature of the disease.
4. discuss the goals of effective caregiving used to promote the physical, emotional, and social well-being of persons living with various stages of Alzheimer's dementia.
5. employ verbal and non-verbal strategies to enhance communication, minimize negative and harmful behaviours, and support families and caregivers in their care of persons living with dementia.
6. explore the components of effective self-care to promote the physical, emotional, and social well-being of persons who care for those living with dementia.
7. Respect the opinions of others and willingly exchange ideas.

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Resource & Operations Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This four (4) day module is specifically designed to provide small business owners with an understanding of the basic concepts, principles, procedures and techniques underlying basic processes in managing resources and operations in an efficient way. Resource and operations management is a key factor in any organization to minimize cost and maximize efficiency. The module will provide SMEs with the understanding and skills to design and control the process of converting materials and labour into the goods and services using and efficient production process.

Objectives

At the end of this course participants will be able to:

1. Understanding the fundamentals of decision making tools
2. Prepare and apply the decision making tree concept
3. Identify ten (10) critical decisions
4. Formulate Operation Management Strategies
5. Develop an efficient operations process design
6. Participate in quality function deployment
7. Explain the concept of procurement
8. Define aggregate planning and its methodologies

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The Art of Customer Service

Cost: TT$1,050

Overview

Welcome to The Art of Customer Service: Delivering World-Class, Holistic Customer Care, an engaging and dynamic online workshop designed to equip you with the essential tools, strategies, and knowledge needed to excel in customer care. This course offers an immersive, interactive experience that focuses on developing the skills required to provide exceptional, comprehensive service to every stakeholder you serve.

In this workshop, you’ll learn how to master the key components of world-class customer care, including time management, communication techniques, and the critical art of effective listening. Beyond these foundational skills, we’ll dive into the importance of ethics, conflict resolution, and how to foster meaningful, lasting relationships with customers. Whether you're interacting with clients, team members, or other stakeholders, this course will provide the holistic approach needed to consistently exceed expectations and elevate your customer service delivery to new heights.

By the end of this course, you’ll be empowered with a comprehensive skillset to approach every customer interaction with confidence and professionalism, ensuring that you not only meet but exceed the standards of world-class holistic and seamless customer care.

Objectives

At the end of this course participants will be able to:

1. Clearly define Holistic Customer Care.
2. Differentiate between merely serving the customer and delighting the customer.
3. Understand the concept of adopting Holistic Customer Care as a lifestyle.
4. Identify valuable personality traits, which can support World Class and Seamless Holistic Customer Care.
5. Set realistic goals that can aid in the delivery of world class holistic and seamless customer care.
6. Understand the importance of ethics in delivering holistic and seamless customer care.
7. Have tools and strategies to become better customer care professionals.
8. Understand and start to purposefully create a personal brand as a customer care professional.
9. Present themselves professionally.
10. Have strategies for stress management in situations of conflict, when interacting with difficult customers and customer complaints.
11. Provide world class and seamless holistic customer care to E-Customers.
12. Understand how world class holistic customer care, can be a differentiating factor and its impact on their "bottom line".

"Ready to elevate your customer service skills and deliver exceptional customer care? Enroll in The Art of Customer Service today and start mastering the strategies that will set you apart as a world-class service provider!"

Interested? Click or Tap Here!