FREE AI Information Webinar - Developing AI Responsibly & Effective Business Writing Using AI

Unlock the possibilities of AI!

Secure your spot for this insightful, FREE webinar that will give you a preview into what you can expect at our upcoming AI programmes!

Register and attend the webinar to get $250 off the programme!

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FREE Information Webinar – Fundamentals of LinkedIn: Connecting You to the Business World

Unlock the power of LinkedIn!

Secure your spot for this insightful, FREE webinar that will give you a preview into what you can expect at our upcoming Fundamentals of LinkedIn: Connecting You to the Business World course!

Register and attend the webinar to get $150 off the programme!

Interested? Click or Tap Here!

FREE Information Webinar - The Art of Customer Service

Deliver Good Service! Wow Customers... Grow Revenues! 

Secure your spot for this FREE webinar that will provide crucial insights into the Art of Customer Service and how it can be leveraged for financial and competitive advantages!

Register and attend the webinar to get $250 off the programme!

Interested? Click or Tap Here!

People Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This four-day workshop is specifically designed to train business owners on how to manage people for success. The main objective of the module is to provide participants with the fundamental knowledge and skills to effectively administer the human resources function in their businesses. Participants will gain an understanding of the Labour laws that impact workplace management and compliance, how to design and develop an effective organization structure and conflict resolution and management. While we will use existing theories and concepts to discuss the elements of this workshop we will also take into consideration new ideas in managing people.

Objectives

At the end of this course participants will be able to:

1. Create a framework to assist in understanding people in the workplace.
2. Be familiar with key Labour laws and how they are applied.
3. Design or re-design jobs so that they are more in line with the organization’s strategic objective.
4. Understand sources of conflict and how to manage them.
5. Design strategic interview questions that align to business goals.
6. Design and develop an effective performance management structure.
7. Design and develop recruitment and selection practices for organizational best fit.

Interested? Click or Tap Here!

Microsoft Office Solutions for the Digital Age

Cost: TT$1,595

Overview

This 6-day workshop is designed to enhance participants' knowledge and empower professionals to competently execute and manage a range of word documents, spreadsheets and reports, and PowerPoint presentations that can be used for facilitating decision making at both the Operational and Strategic levels in today’s digital age. The skills derived will also benefit participants who need to use Microsoft Word, Excel and PowerPoint for regular day-to-day operations.

Outcomes

At the end of this course participants will be able to:

1. Describe the features and functionality of Microsoft Office Applications
2. Apply their knowledge to solve practical business and technological problems
3. Examine optimal ways to perform Microsoft Office tasks
4. Employ best practices in leveraging these technologies to deliver significant positive results.

Interested? Click or Tap Here!

Small Business Series Module 1 - Business Plan Development (New)

Cost: TT$950

Overview

In today's dynamic business environment, success starts with a solid plan.

This module, Business Plan Development, empowers entrepreneurs and small business owners to craft a comprehensive business plan that serves as a blueprint for growth and a strategic guide to navigate the complexities of running a business.

Over four interactive sessions, participants will learn to articulate their vision, analyze markets, create impactful marketing strategies, and build robust financial projections. With a hands-on approach and the integration of free, user-friendly AI tools, this module goes beyond planning to equip participants with actionable insights and innovative strategies for sustained success.

Whether launching a new venture or refining an existing one, this course will give you the skills and confidence to design a winning plan that drives results and secures opportunities.

Outcomes

After attending this workshop, participants should be able to:

1. Create a business plan tailored to their vision and goals.
2. Use AI tools to draft, enhance, and refine plan content.
3. Conduct thorough market analysis and competitor research.
4. Develop actionable marketing strategies and financial projections.
5. Present a polished business plan and roadmap to stakeholders confidently.

Interested? Click or Tap Here!

Fundamentals of Linked-In: Connecting You to the Business World

Cost: TT$1,050

Overview

You may be wondering, why LinkedIn? The answer is simple: LinkedIn is a powerhouse for professionals, with over 1 billion users worldwide—and this number continues to grow at a rapid pace. What other platform brings together sales professionals, HR directors, recruiters, business owners, and industry leaders all in one place? Where else can you find an opportunity to connect with key decision-makers, build authentic professional relationships, and create your unique personal brand? The answer is clear—nowhere else.

In a world where the pandemic has made job opportunities more competitive than ever, LinkedIn stands out as the platform to be on. Research shows that using LinkedIn can increase your chances of landing your dream job by up to 80%. Unbelievable? It’s true—LinkedIn is more than just a job search tool; it’s your gateway to opportunities, growth, and meaningful connections.

LinkedIn is often referred to as the "goldmine platform" because, in today's digital landscape, your network truly is your net worth. Gone are the days when resumes alone defined your professional identity. According to LinkedIn, your new digital resume is your profile. This is where you can showcase your skills, display your expertise, share valuable content, and engage with your community—all while demonstrating your authenticity. In this course, we'll guide you through how to make the most of LinkedIn’s features, so you can stand out, connect strategically, and leverage this powerful platform to advance your career and business.

This is the time to learn how to navigate LinkedIn like a pro and unlock its full potential!

Outcomes

At the end of this course participants will:

1. Have the skills to increase their visibility on the platform and effectively market themselves.
2. Be able to craft professional and compelling content that showcases their expertise, attract their ideal customer profile, and drive business growth.
3. Gain the confidence to comfortably engage in live and audio events, allowing them to connect with their audience in a genuine and non-salesy manner.
4. Understand how a LinkedIn optimized profile should be.
5. Understand the virtual realm is where global opportunities lie.

"Ready to unlock endless career opportunities and build your professional network? Enroll in the Fundamentals of LinkedIn: Connecting You to the Business World course today and start transforming your future!"

Interested? Click or Tap Here!

Developing AI Responsibly: Best Practices for Ethical Deployment

Cost: TT$1,250

Overview

In an era where artificial intelligence (AI) is rapidly transforming industries and society, the need for responsible AI development and deployment has never been more critical. This Professional Development program is designed to equip professionals with the knowledge, tools, and strategies to ensure that AI technologies are developed and deployed ethically and responsibly throughout their organizations.

The course will explore the ethical principles guiding AI development, including transparency, fairness, accountability, privacy, and security. Participants will explore real-world case studies, engage in hands-on activities, and collaborate in group discussions to apply ethical frameworks to practical scenarios. By the end of the course, participants will be able to confidently integrate ethical considerations into their AI projects, ensuring that their work contributes positively to society and upholds the highest standards of integrity.

This program is ideal for persons involved in AI development, deployment, and governance who seek to lead their organizations in ethical AI practices.

Outcomes

At the end of this course, participants will be able to:

1. Understand the Importance of Ethical AI: Recognize the critical role that ethics plays in AI development and deployment.
2. Explore Ethical Frameworks: Gain familiarity with various ethical frameworks and principles that guide responsible AI development.
3. Identify and Mitigate Bias: Learn how to identify potential biases in AI systems and apply strategies to mitigate them.
4. Ensure Privacy and Security in AI: Develop an understanding of data ethics and best practices for ensuring privacy and security throughout the AI lifecycle.
5. Implement Governance and Accountability: Establish governance structures and accountability mechanisms for responsible AI deployment within organizations.
6. Communicate Ethical AI to Stakeholders: Develop strategies for effectively communicating the ethical dimensions of AI projects to various stakeholders.
7. Apply Ethical Principles in Practice: Analyze and apply ethical principles through real-world case studies and hands-on activities.

Interested? Click or Tap Here!

The Art of Customer Service (New)

Cost: TT$1,050

Overview

Welcome to The Art of Customer Service: Delivering World-Class, Holistic Customer Care, an engaging and dynamic online workshop designed to equip you with the essential tools, strategies, and knowledge needed to excel in customer care. This course offers an immersive, interactive experience that focuses on developing the skills required to provide exceptional, comprehensive service to every stakeholder you serve.

In this workshop, you’ll learn how to master the key components of world-class customer care, including time management, communication techniques, and the critical art of effective listening. Beyond these foundational skills, we’ll dive into the importance of ethics, conflict resolution, and how to foster meaningful, lasting relationships with customers. Whether you're interacting with clients, team members, or other stakeholders, this course will provide the holistic approach needed to consistently exceed expectations and elevate your customer service delivery to new heights.

By the end of this course, you’ll be empowered with a comprehensive skillset to approach every customer interaction with confidence and professionalism, ensuring that you not only meet but exceed the standards of world-class holistic and seamless customer care.

Objectives

At the end of this course participants should be able to:

1. Clearly define Holistic Customer Care.
2. Differentiate between merely serving the customer and delighting the customer.
3. Understand the concept of adopting Holistic Customer Care as a lifestyle.
4. Identify valuable personality traits, which can support World Class and Seamless Holistic Customer Care.
5. Set realistic goals that can aid in the delivery of world class holistic and seamless customer care.
6. Understand the importance of ethics in delivering holistic and seamless customer care.
7. Have tools and strategies to become better customer care professionals.
8. Understand and start to purposefully create a personal brand as a customer care professional.
9. Present themselves professionally.
10. Have strategies for stress management in situations of conflict, when interacting with difficult customers and customer complaints.
11. Provide world class and seamless holistic customer care to E-Customers.
12. Understand how world class holistic customer care, can be a differentiating factor and its impact on their "bottom line".

"Ready to elevate your customer service skills and deliver exceptional customer care? Enroll in The Art of Customer Service today and start mastering the strategies that will set you apart as a world-class service provider!"

Interested? Click or Tap Here!

Broadcasting & Communication Essentials Face-to-Face

Cost: TT$1,450

Overview

This course is very interactive and useful for persons who may be desirous of a career in broadcasting as it helps participants develop relevant, on-air skills necessary for broadcasting in the 21st century, anywhere in the world. It is also aimed at persons whose goal is to communicate more effectively.  There will be a focus on effective public speaking skills, commanding and connecting with audiences on-air and in-person, and executing presentations with confidence and clarity.  Participants will receive training and hands on tips and best practices on how to successfully present on radio and television, and how to adapt these principles to execute all forms of oral presentations, in their personal or professional lives. Participants will also hear from on-air experts currently working in the media industry. There will also be a practical aspect to this course in which students will get the opportunity to demonstrate their understanding of the course's content in a simulated on-air or public speaking environment.

Outcomes

At the end of this course participants will be able to:

1. Employ a number of techniques to enhance their on-air voices.
2. Identify target audiences.
3. Conduct a thorough and effective interview on air.
4. Perform effective "color" commentary.
5. Research, analyze and comment on current events.
6. Use appropriate microphone techniques.
7. Develop and read news scripts effectively.
8. Develop and read ad scripts effectively.
9. To effectively speak to inform and to persuade.
10. Effectively prepare for and execute an on-air presentation on radio, television and Social media platforms.

Interested? Click or Tap Here!

Investigative Interviewing & Report Writing

Cost: TT$1,595

Overview

A proper investigation is one of the most important tools for maintaining a safe and productive workplace and keeping your company out of legal trouble. This course will outline the various steps to a successful investigation with particular emphasis on sexual harassment, discrimination and other common workplace problems such as larceny, violence and drug and alcohol use and explains how to handle the special investigation challenges posed by each. The course introduces the benefits and basic components of a proper workplace investigation including the actions investigator will have to take and decisions an Employer will have to make along the way. Organisations do not like to be faced with workplace problems however, investigating and resolving them in the right way can certainly strengthen and protect such enterprises from having to pay exorbitant damages. A slipshot investigation can lead to employee lawsuits by giving employees the communication they need to demonstrate that their employers discriminated or treated employees poorly. This course would provide the foundation to assist any investigator to do his/her job competently and effectively.

Outcomes

At the end of this course participants will be able to:

1. Develop the basic skills in conducting an effective investigation;
2. Know what are the fundamental steps to a successful investigation;
3. Understand the common investigation mistakes;
4. Investigate common workplace problems such as sexual harassment, discrimination, drug and alcoholic use;
5. Compile investigative reports.
   
   

Interested? Click or Tap Here!

Supervisory Skills - Managing People & Performance (Level 1)

Cost: TT$1,450

Overview

Welcome to the Supervisory Skills – Managing People & Performance (Level 1) workshop, a comprehensive four-day program designed to equip supervisors, with the essential skills to effectively manage and enhance team performance in today’s evolving work environment, where they play a crucial role in driving productivity and fostering organizational success.

This hands-on workshop focuses on the core competencies supervisors need to motivate, guide, and support their teams to achieve exceptional results. Participants will learn proven strategies to manage performance, improve communication, build strong relationships, and address challenges with confidence. With the workplace continuing to change, supervisors must be agile and equipped with the skills to lead their teams through periods of transition, innovation, and growth.

By the end of this course, supervisors will be empowered to contribute meaningfully to their team’s productivity, boosting morale and engagement, and ultimately helping their organization thrive in an increasingly competitive landscape.

Outcomes

At the end of this course participants should be able to:

1. Identify the key roles of a supervisor.
2. Describe how emotional intelligence aids in managing people and performance.
3. Discuss the four (4) components of the GROW Model for coaching team members' performance.
4. Employ the ADKAR Model to assess your individual and team members' readiness to embrace change.
5. Develop solutions to the most common challenges experienced with delegating.
6. Re-energise the team for improved productivity.

"Ready to enhance your leadership skills and drive your team's success? Enroll in Supervisory Skills – Managing People & Performance (Level 1) today and start mastering the strategies that will empower you to lead with confidence and achieve exceptional results!"

Interested? Click or Tap Here!

Small Business Series Module 2 - Business Law (New)

Cost: TT$950

Overview

This Course is aimed at equipping those engaged in business, as well as those seeking to establish such enterprises with the basic foundation in contract law, business torts, employment law and related fields.  Upon completion participants should be able to apply the learnings acquired to avoid legal disputes and save unnecessary legal costs for their businesses and employers.

Outcomes

After attending this workshop, participants will:

1. Understand the role of the Trinidad and Tobago Legal System in the business environment and the ways in which business is regulated by administrative law and related areas of law.
2. Have a basic understanding as to the purpose, scope and function of the law; describing how the law works and its importance to the business relationship.
3. Understand the various ways in which legal disputes affecting a business are resolved and how to avoid exorbitant legal costs.
4. Have a basic understanding of commercial law, company and Trust law.

Interested? Click or Tap Here!

Fundamentals Anti Money Laundering & Counter Terrorist Financing (Level 1)

Cost: TT$1,950 Non-APTT members, TT$1,650 ACPTT members

Overview

"Money Laundering and the financing of terrorism are financial crimes with economic effects. It involves profit-making crime such as corruption, drug trafficking, market manipulation, fraud, tax evasion etc. along with the intent to conceal the proceeds of the crime or to further the criminal enterprise. AML/CTF controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets" (International Monetary Fund)

This programme seeks to equip participants with the practical skills to detect and/or prevent instances where their organisations can be used for financial crimes associated with money laundering and terrorist financing. Participants will also learn about being compliant with legislation in their respective territories.

Outcomes

After attending this workshop, participants should be able to:

1. Protect their organization against the latest money laundering/ terrorist financing techniques
2. Identify vulnerable and potential areas of risk and recognize potential offenders.
3. Formulate an effective anti-money laundering strategy
4. Effectively write Suspicious Activity Reports
5. Minimize the effects of money laundering in your Organization
6. Successfully navigate the legislative landscape
7. Conduct sound and robust customer due diligence
8. Apply the latest techniques for scoring the risks of customers, products, and operations
9. Effectively execute their role as a Compliance Professional

Interested? Click or Tap Here!

Small Business Series Module 3 - Small Business Finances for Entrepreneurs (New)

Cost: TT$950

Overview

This 4-Day course is designed to equip entrepreneurs with the essential financial management skills needed to run a successful business. Each Week is structured to provide a mix of theoretical knowledge, practical application, and interactive discussions. Topics covered include record keeping, tax planning, accessing loans and grants, and working capital management, among others.

Outcomes

At the end of this course participants will be able to:

1. Understand the importance of accurate financial record keeping.
2. Develop strategies for effective tax planning.
3. Navigate the process of accessing loans and grants.
4. Manage working capital efficiently.Apply budgeting and financial forecasting to their business.
5. Identify and manage financial risks.

Interested? Click or Tap Here!

Quality Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This Online Workshop will provide Participants with an in-depth, hands-on approach to Total Quality Management and Process Improvement (TQM). It will also examine the impact of COVID-19 on the quality management systems of businesses and lessons learned. The workshop will focus on the Principles and Philosophy enshrined in TQM; Process Improvement Tools and Techniques and the role of Participants in creating a supporting environment that is conducive to and facilitates TQM, post COVID-19.

Objectives

At the end of this course participants will be able to:

1. Demonstrate knowledge about TQM and the tools and techniques associated with Process Improvement
2. Understand their (new) roles in leading the TQM implementation process
3. Examine and reaffirm their commitment and support of the Vision, Mission and Values of their Organization.
4. Evangelize the "Quality Word" to all Staff; thereby strengthening communication and information flow pertaining to Quality and Customer Satisfaction throughout the Organization.
5. Apply tools and techniques associated with TQM and the Improvement of Business Processes.

Interested? Click or Tap Here!

Coaching & Mentoring

Cost: TT$1,450

Overview

One of the most significant strategic responsibilities of any manager is to nurture and develop the organization’s talent.  Coaching and mentorship is one of the best methods that managers can leverage to unleash the full potential of their direct reports.  It will allow for the organization to maximize the knowledge transfer process, increase the technical skill level of staff and plan for succession.  This two-day workshop is specifically designed to help managers develop strong coaching skills and teach them how to seize daily moments and turn them into valuable learning experiences.  The intent is to be able to positively influence employee engagement and productivity through feedback, motivation and guidance. 

Outcomes

At the end of this course participants should be able to:

1. Establish rapport with others as a precursor to effective coaching and mentoring.
2. Seek out and establish relationships with mentors to enhance their own performance.
3. Build effective mentoring relationships within their virtual teams.
4. Put into practice core coaching skills of building trust and rapport, effective listening,
5. Establishing goals and well-formed outcomes, identifying, and enabling resources for success.

Interested? Click or Tap Here!

Corporate Etiquette & Protocol

Cost: TT$1,450

Overview

Corporate Etiquette and Protocol are essential elements of personal and professional development. They help individuals create a positive and lasting impression on others, establish good communication, and build strong relationships.

This training course covers the historical perspective of etiquette, international treaties and expectations and all practical aspects of a positive projection of corporate etiquette.  The course also embraces aspects of customer service and ends with a focus on the correct protocol with respect to our national emblems as an expression of our nationhood. A competent knowledge of Protocol and Corporate Etiquette provides the gloss that turn occasions from the ordinary to the extraordinary.

Outcomes

At the end of this course participants will:

1. Have a firm grasp of the international expectations and rules of Protocol and the written and unwritten rules which make up the body of Corporate Etiquette.
2. Know the principles and practice of correct, professional, and culturally sensitive interaction with persons holding high office in the private sector, and state officials in government.
3. Know how to make a good impression and avoid causing offence or embarrassment in high profile situations.
4. Know how to arrange seating for the Head Table and for formal Events and Conferences.
5. Know the essentials of good customer service and its importance to the brand of the organization.
6. Know how to dress appropriately in casual and formal situations and in the corporate environment.

Interested? Click or Tap Here!

Effective Business Writing: Using AI to Enhance Your Writing Skills

Cost: TT$1,450

Overview

In our rapidly evolving learning economy, staying competitive necessitates continual self-improvement and adaptation, especially in business communication. As we navigate the digital age, our writing becomes our brand, shaping our professional and personal identities. It is through our words that we innovate, engage, and leave a lasting impact.

"Effective Business Writing: Using AI to Enhance Your Writing Skills" is a transformative four-day workshop designed to revolutionize your approach to business communication. This course focuses on refining the essential elements of expression, composition, and style and introduces the dynamic landscape of Artificial Intelligence (AI) in writing.

You will explore how AI, while not a replacement for human creativity and insight, emerges as a powerful tool to amplify your writing skills. Learn to navigate the AI ecosystem with an understanding of its capabilities and ethical considerations, ensuring that your writing maintains authenticity and integrity. Embrace AI as your ally in enhancing productivity, allowing you to focus on strategic and creative aspects of business writing.

By integrating AI into your writing process, you'll discover newfound efficiency and effectiveness, ensuring your business communication is not just a task, but a powerful asset in your professional toolkit.

Join us to unlock the full potential of your words in the digital age, where clarity, credibility, and innovation are not just goals, but your new standard.

Outcomes

At the end of this course participants should be able to:

1. Master AI-Enhanced Business Writing: Confidently create a range of business documents using AI tools, demonstrating an advanced understanding of AI’s role in enhancing clarity, engagement, and effectiveness in business communication.
2. Demonstrate Enhanced Writing and Analytical Skills: Exhibit improved writing skills by leveraging AI for structure, tone, and style, and display advanced analytical skills by utilizing AI-driven insights for content optimization and audience engagement.
3. Craft Digitally Advanced and Visually Engaging Documents: Create visually appealing and digitally optimized business documents, utilizing AI tools for layout design, graphic integration, and content structuring to suit diverse business communication needs.
4. Elevate Proofreading and Editing Proficiency with AI Support: Improve proofreading and editing skills by employing AI-driven tools for error detection, language refinement, and consistency checks, ensuring the presentation of polished and professional documents.
5. Incorporate Ethical and Responsible AI Use in Business Writing: Apply ethical considerations and best practices in the use of AI for business writing, ensuring transparency, originality, and compliance with legal and organizational standards.
6. Navigate and Adapt to the Evolving AI Landscape in Business Writing: Stay agile and informed about the latest developments in AI writing tools and techniques, adapting to new advancements to maintain a competitive edge in business communication.

Interested? Click or Tap Here!