The Art of Customer Service (New)

Cost: TT$1,050

Overview

Welcome to The Art of Customer Service: Delivering World-Class, Holistic Customer Care, an engaging and dynamic online workshop designed to equip you with the essential tools, strategies, and knowledge needed to excel in customer care. This course offers an immersive, interactive experience that focuses on developing the skills required to provide exceptional, comprehensive service to every stakeholder you serve.

In this workshop, you’ll learn how to master the key components of world-class customer care, including time management, communication techniques, and the critical art of effective listening. Beyond these foundational skills, we’ll dive into the importance of ethics, conflict resolution, and how to foster meaningful, lasting relationships with customers. Whether you're interacting with clients, team members, or other stakeholders, this course will provide the holistic approach needed to consistently exceed expectations and elevate your customer service delivery to new heights.

By the end of this course, you’ll be empowered with a comprehensive skillset to approach every customer interaction with confidence and professionalism, ensuring that you not only meet but exceed the standards of world-class holistic and seamless customer care.

Objectives

At the end of this course participants should be able to:

1. Clearly define Holistic Customer Care.
2. Differentiate between merely serving the customer and delighting the customer.
3. Understand the concept of adopting Holistic Customer Care as a lifestyle.
4. Identify valuable personality traits, which can support World Class and Seamless Holistic Customer Care.
5. Set realistic goals that can aid in the delivery of world class holistic and seamless customer care.
6. Understand the importance of ethics in delivering holistic and seamless customer care.
7. Have tools and strategies to become better customer care professionals.
8. Understand and start to purposefully create a personal brand as a customer care professional.
9. Present themselves professionally.
10. Have strategies for stress management in situations of conflict, when interacting with difficult customers and customer complaints.
11. Provide world class and seamless holistic customer care to E-Customers.
12. Understand how world class holistic customer care, can be a differentiating factor and its impact on their "bottom line".

"Ready to elevate your customer service skills and deliver exceptional customer care? Enroll in The Art of Customer Service today and start mastering the strategies that will set you apart as a world-class service provider!"

Interested? Click or Tap Here!

Investigative Interviewing & Report Writing

Cost: TT$1,595

Overview

A thorough and effective investigation is essential for maintaining a safe, compliant, and productive workplace while protecting your organization from legal risks. This comprehensive Investigative Interviewing & Report Writing course guides you through the key steps of a successful investigation, with a focus on sensitive issues like sexual harassment, discrimination and other workplace issues such as larceny, violence, and drug and alcohol use. The course highlights the unique challenges each type of issue presents and equips you with the tools to handle them appropriately.

Participants will learn the critical components of a proper workplace investigation, from initial action to final decision-making, and understand the key choices employers must make throughout the process. Organizations often prefer to avoid workplace issues, but when they arise, conducting a fair and thorough investigation can safeguard against costly legal claims and potential lawsuits. A poorly conducted investigation can inadvertently provide employees with the grounds to accuse employers of discrimination or unfair treatment, leading to significant legal and financial consequences.

This course offers a solid foundation to help investigators navigate complex workplace issues with competence and confidence, ensuring that each investigation is handled with professionalism and integrity. By mastering the techniques and strategies taught in this course, participants will be better equipped to protect their organization while fostering a fair and respectful work environment.

Outcomes

At the end of this course participants will be able to:

1. Develop the basic skills in conducting an effective investigation;
2. Know what are the fundamental steps to a successful investigation;
3. Understand the common investigation mistakes;
4. Investigate common workplace problems such as sexual harassment, discrimination, drug and alcohol use.
5. Compile investigative reports.

"Master the skills of investigative interviewing and report writing – enroll today to enhance your ability to conduct thorough, effective investigations and protect your organization!"

Interested? Click or Tap Here!

Supervisory Skills - Managing People & Performance (Level 1)

Cost: TT$1,450

Overview

Welcome to the Supervisory Skills – Managing People & Performance (Level 1) workshop, a comprehensive four-day program designed to equip supervisors, with the essential skills to effectively manage and enhance team performance in today’s evolving work environment, where they play a crucial role in driving productivity and fostering organizational success.

This hands-on workshop focuses on the core competencies supervisors need to motivate, guide, and support their teams to achieve exceptional results. Participants will learn proven strategies to manage performance, improve communication, build strong relationships, and address challenges with confidence. With the workplace continuing to change, supervisors must be agile and equipped with the skills to lead their teams through periods of transition, innovation, and growth.

By the end of this course, supervisors will be empowered to contribute meaningfully to their team’s productivity, boosting morale and engagement, and ultimately helping their organization thrive in an increasingly competitive landscape.

Outcomes

At the end of this course participants should be able to:

1. Identify the key roles of a supervisor.
2. Describe how emotional intelligence aids in managing people and performance.
3. Discuss the four (4) components of the GROW Model for coaching team members' performance.
4. Employ the ADKAR Model to assess your individual and team members' readiness to embrace change.
5. Develop solutions to the most common challenges experienced with delegating.
6. Re-energise the team for improved productivity.

"Ready to enhance your leadership skills and drive your team's success? Enroll in Supervisory Skills – Managing People & Performance (Level 1) today and start mastering the strategies that will empower you to lead with confidence and achieve exceptional results!"

Interested? Click or Tap Here!

Small Business Series Module 2 - Business Law (New)

Cost: TT$950

Overview

This comprehensive Business Law course is designed to provide professionals and aspiring entrepreneurs with a solid foundation in key areas of business law, including contract law, business torts, employment law, and related fields. Participants will gain the essential legal knowledge needed to navigate the complexities of running a business, minimizing legal risks, and ensuring compliance with relevant regulations.

By the end of the course, learners will be equipped to apply practical legal strategies that can help prevent costly disputes, mitigate potential legal challenges, and safeguard their businesses and employers from unnecessary legal expenses. Whether you're managing a growing enterprise or laying the groundwork for a new venture, this course will empower you to make informed decisions that protect both your business and its stakeholders.

Outcomes

After attending this workshop, participants will:

1. Understand the role of the Trinidad and Tobago Legal System in the business environment and the ways in which business is regulated by administrative law and related areas of law.
2. Have a basic understanding as to the purpose, scope and function of the law; describing how the law works and its importance to the business relationship.
3. Understand the various ways in which legal disputes affecting a business are resolved and how to avoid exorbitant legal costs.
4. Have a basic understanding of commercial law, company and Trust law.

"Protect your business and make informed decisions—enroll in our Business Law course today and gain the legal knowledge you need to succeed!"

Interested? Click or Tap Here!

Fundamentals Anti Money Laundering & Counter Terrorist Financing (Level 1)

Cost: TT$1,950 Non-APTT members, TT$1,650 ACPTT members

Overview

"Money Laundering and the financing of terrorism are financial crimes with economic effects. It involves profit-making crime such as corruption, drug trafficking, market manipulation, fraud, tax evasion etc. along with the intent to conceal the proceeds of the crime or to further the criminal enterprise. AML/CTF controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets" (International Monetary Fund)

This programme seeks to equip participants with the practical skills to detect and/or prevent instances where their organisations can be used for financial crimes associated with money laundering and terrorist financing. Participants will also learn about being compliant with legislation in their respective territories.

Outcomes

After attending this workshop, participants should be able to:

1. Protect their organization against the latest money laundering/ terrorist financing techniques
2. Identify vulnerable and potential areas of risk and recognize potential offenders.
3. Formulate an effective anti-money laundering strategy
4. Effectively write Suspicious Activity Reports
5. Minimize the effects of money laundering in your Organization
6. Successfully navigate the legislative landscape
7. Conduct sound and robust customer due diligence
8. Apply the latest techniques for scoring the risks of customers, products, and operations
9. Effectively execute their role as a Compliance Professional

"Strengthen your compliance knowledge and protect your organization—enroll in our Fundamentals of Anti Money Laundering & Counter Terrorist Financing (Level 1) course today!"

Interested? Click or Tap Here!

Quality Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This engaging online workshop offers participants a deep, hands-on approach to Total Quality Management (TQM) and Process Improvement. Designed for professionals looking to strengthen their quality management skills, the course provides a comprehensive understanding of the principles and practices that drive organizational excellence. The workshop will focus on the Principles and Philosophy enshrined in TQM; Process Improvement Tools and Techniques and the role of Participants in creating a supporting environment that is conducive to and facilitates TQM.

Throughout the workshop, participants will explore actionable strategies for integrating TQM into their organizations, ensuring a robust framework for consistent quality and continuous performance improvement. By the end of the course, participants will be equipped with the skills to lead and contribute to successful quality management initiatives that drive long-term success.

Outcomes

At the end of this course participants will be able to:

1. Demonstrate knowledge about TQM and the tools and techniques associated with Process Improvement
2. Understand their (new) roles in leading the TQM implementation process
3. Examine and reaffirm their commitment and support of the Vision, Mission and Values of their Organization.
4. Evangelize the "Quality Word" to all Staff; thereby strengthening communication and information flow pertaining to Quality and Customer Satisfaction throughout the Organization.
5. Apply tools and techniques associated with TQM and the Improvement of Business Processes.

"Unlock the power of quality management—enroll in our Quality Management course today and start driving excellence and continuous improvement in your organization!"

Interested? Click or Tap Here!

Small Business Series Module 3 - Small Business Finances for Entrepreneurs (New)

Cost: TT$950

Overview

This intensive 4-day course is designed to provide entrepreneurs and budding entrepreneurs with the essential financial management tools and knowledge needed to build and sustain a successful business. Through a dynamic blend of theoretical insights, practical applications, and interactive discussions, participants will gain the confidence to navigate the financial challenges that come with entrepreneurship. Each day is thoughtfully structured to cover key areas of small business finances, including, record keeping, tax planning, accessing loans and grants, and working capital management, among others.

By the end of this course, participants will be empowered to confidently manage their business finances, make strategic financial decisions, and ensure long-term profitability and sustainability.

Outcomes

At the end of this course participants will be able to:

1. Understand the importance of accurate financial record keeping.
2. Develop strategies for effective tax planning.
3. Navigate the process of accessing loans and grants.
4. Manage working capital efficiently.
5. Apply budgeting and financial forecasting to their business.
6. Identify and manage financial risks.

"Ready to take control of your business's financial future? Enroll in our Small Business Finances for Entrepreneurs course today and gain the skills you need to succeed!"

Interested? Click or Tap Here!

Coaching & Mentoring

Cost: TT$1,450

Overview

One of the most impactful strategic responsibilities of any manager is to nurture and develop the talent within their organization. Coaching and mentoring are powerful tools that managers can leverage to unlock the full potential of their team members, driving both individual and organizational success. By cultivating these skills, managers can accelerate the knowledge transfer process, enhance the technical skills of their staff, and create a strong foundation for succession planning.

This dynamic two-day workshop is specifically designed to empower managers with the essential coaching and mentoring techniques that foster growth, engagement, and high performance. The intent is to be able to positively influence employee engagement and productivity through feedback, motivation and guidance. 

By the end of the workshop, managers will be equipped with the practical tools and strategies needed to inspire, mentor, and empower their teams, fostering an environment of growth, learning, and enhanced performance.

Outcomes

At the end of this course participants should be able to:

1. Establish rapport with others as a precursor to effective coaching and mentoring.
2. Seek out and establish relationships with mentors to enhance their own performance.
3. Build effective mentoring relationships within their virtual teams.
4. Put into practice core coaching skills of building trust, rapport and effective listening.
5. Establish goals and well-formed outcomes, identify, and enable resources for success.

"Transform your leadership approach—enroll in our Coaching & Mentoring course today and unlock the full potential of your team!"

Interested? Click or Tap Here!

Corporate Etiquette & Protocol

Cost: TT$1,450

Overview

Corporate Etiquette and Protocol are essential elements of personal and professional development. They help individuals create a positive and lasting impression on others, establish good communication, and build strong relationships.

This training course covers the historical perspective of etiquette, international treaties and expectations and all practical aspects of a positive projection of corporate etiquette.  The course also embraces aspects of customer service and ends with a focus on the correct protocol with respect to our national emblems as an expression of our nationhood. A competent knowledge of Protocol and Corporate Etiquette provides the gloss that turn occasions from the ordinary to the extraordinary.

Outcomes

At the end of this course participants will:

1. Have a firm grasp of the international expectations and rules of Protocol and the written and unwritten rules which make up the body of Corporate Etiquette.
2. Know the principles and practice of correct, professional, and culturally sensitive interaction with persons holding high office in the private sector, and state officials in government.
3. Know how to make a good impression and avoid causing offence or embarrassment in high profile situations.
4. Know how to arrange seating for the Head Table and for formal Events and Conferences.
5. Know the essentials of good customer service and its importance to the brand of the organization.
6. Know how to dress appropriately in casual and formal situations and in the corporate environment.

"Enhance your professional presence, master protocol—enroll in our Corporate Etiquette & Protocol course today and master the skills that set you apart in the business world!"

Interested? Click or Tap Here!

Effective Business Writing: Using AI to Enhance Your Writing Skills

Cost: TT$1,450

Overview

In our rapidly evolving learning economy, staying competitive necessitates continual self-improvement and adaptation, especially in business communication. As we navigate the digital age, our writing becomes our brand, shaping our professional and personal identities. It is through our words that we innovate, engage, and leave a lasting impact.

"Effective Business Writing: Using AI to Enhance Your Writing Skills" is a transformative four-day workshop designed to revolutionize your approach to business communication. This course focuses on refining the essential elements of expression, composition, and style and introduces the dynamic landscape of Artificial Intelligence (AI) in writing.

You will explore how AI, while not a replacement for human creativity and insight, emerges as a powerful tool to amplify your writing skills. Learn to navigate the AI ecosystem with an understanding of its capabilities and ethical considerations, ensuring that your writing maintains authenticity and integrity. Embrace AI as your ally in enhancing productivity, allowing you to focus on strategic and creative aspects of business writing.

By integrating AI into your writing process, you'll discover newfound efficiency and effectiveness, ensuring your business communication is not just a task, but a powerful asset in your professional toolkit.

Join us to unlock the full potential of your words in the digital age, where clarity, credibility, and innovation are not just goals, but your new standard.

Outcomes

At the end of this course participants should be able to:

1. Master AI-Enhanced Business Writing: Confidently create a range of business documents using AI tools, demonstrating an advanced understanding of AI’s role in enhancing clarity, engagement, and effectiveness in business communication.
2. Demonstrate Enhanced Writing and Analytical Skills: Exhibit improved writing skills by leveraging AI for structure, tone, and style, and display advanced analytical skills by utilizing AI-driven insights for content optimization and audience engagement.
3. Craft Digitally Advanced and Visually Engaging Documents: Create visually appealing and digitally optimized business documents, utilizing AI tools for layout design, graphic integration, and content structuring to suit diverse business communication needs.
4. Elevate Proofreading and Editing Proficiency with AI Support: Improve proofreading and editing skills by employing AI-driven tools for error detection, language refinement, and consistency checks, ensuring the presentation of polished and professional documents.
5. Incorporate Ethical and Responsible AI Use in Business Writing: Apply ethical considerations and best practices in the use of AI for business writing, ensuring transparency, originality, and compliance with legal and organizational standards.
6. Navigate and Adapt to the Evolving AI Landscape in Business Writing: Stay agile and informed about the latest developments in AI writing tools and techniques, adapting to new advancements to maintain a competitive edge in business communication.

"Unlock the power of AI to elevate your writing—enroll in our Effective Business Writing course today and master the skills to communicate with clarity and impact!"

Interested? Click or Tap Here!

LinkedIn for Job Seekers: Connecting You to the Business World

Cost: TT$900

Overview

You may be wondering, why LinkedIn? The answer is simple: LinkedIn is a powerhouse for professionals, with over 1 billion users worldwide—and this number continues to grow at a rapid pace. What other platform brings together sales professionals, HR directors, recruiters, business owners, and industry leaders all in one place? Where else can you find an opportunity to connect with key decision-makers, build authentic professional relationships, and create your unique personal brand? The answer is clear—nowhere else.

In a world where the pandemic has made job opportunities more competitive than ever, LinkedIn stands out as the platform to be on. Research shows that using LinkedIn can increase your chances of landing your dream job by up to 80%. Unbelievable? It’s true—LinkedIn is more than just a job search tool; it’s your gateway to opportunities, growth, and meaningful connections.

LinkedIn is often referred to as the "goldmine platform" because, in today's digital landscape, your network truly is your net worth. Gone are the days when resumes alone defined your professional identity. According to LinkedIn, your new digital resume is your profile. This is where you can showcase your skills, display your expertise, share valuable content, and engage with your community—all while demonstrating your authenticity. In this course, we'll guide you through how to make the most of LinkedIn’s features, so you can stand out, connect strategically, and leverage this powerful platform to advance your career and business.

This is the time to learn how to navigate LinkedIn like a pro and unlock its full potential!

Outcomes

At the end of this course participants will:

1. Have the skills to increase their visibility on the platform and effectively market themselves.
2. Be able to craft professional and compelling content that showcases their expertise, attract their ideal customer profile, and drive business growth.
3. Gain the confidence to comfortably engage in live and audio events, allowing them to connect with their audience in a genuine and non-salesy manner.
4. Understand how a LinkedIn optimized profile should be.
5. Understand the virtual realm is where global opportunities lie.

"Ready to unlock endless career opportunities and build your professional network? Enroll in the Fundamentals of LinkedIn: Connecting You to the Business World course today and start transforming your future!"

Interested? Click or Tap Here!

Broadcasting & Communication Essentials Face-to-Face

Cost: TT$1,450

Overview

This engaging and interactive course is designed for individuals aspiring to pursue a career in broadcasting or those seeking to enhance their communication skills for personal and professional growth. The Broadcasting & Communication Essentials course equips participants with the critical on-air skills required for success in the rapidly evolving world of media, whether on radio, television, or other platforms.

A key focus of the course will be on mastering effective public speaking, learning how to command and connect with audiences both on-air and in-person, and executing presentations with confidence and clarity. Participants will receive expert training on best practices for presenting on radio and television, as well as valuable techniques for adapting these skills to all forms of oral communication, from professional settings to personal engagements.

This course presents participants the opportunity to gain insights shared by seasoned on-air experts currently working in the media industry, offering a real-world perspective on broadcasting careers. The course includes a practical component where participants will demonstrate their understanding through a simulated on-air or public speaking experience, giving them the opportunity to apply learned skills in a realistic environment.

By the end of the program, participants will be well-equipped to excel in any broadcasting or public speaking role, with the confidence and competence to captivate and engage audiences worldwide.

Objectives

At the end of this course participants will be able to:

1. Employ a number of techniques to enhance their on-air voices.
2. Identify target audiences.
3. Conduct a thorough and effective interview on air.
4. Perform effective "color" commentary.
5. Research, analyze and comment on current events.
6. Use appropriate microphone techniques.
7. Develop and read news scripts effectively.
8. Develop and read ad scripts effectively.
9. Effectively speak to inform and to persuade.
10. Effectively prepare for and execute an on-air presentation on radio, television and social media platforms.

"Unlock the power of media and master the essentials of broadcasting and communication – enroll today and begin shaping the future of digital media!"

Interested? Click or Tap Here!

Resource & Operations Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This three (3) day module is specifically designed to provide small business owners with an understanding of the basic concepts, principles, procedures and techniques underlying basic processes in managing resources and operations in an efficient way. Resource and operations management is a key factor in any organization to minimize cost and maximize efficiency. The module will provide SMEs with the understanding and skills to design and control the process of converting materials and labour into the goods and services using and efficient production process.

Objectives

At the end of this course participants will be able to:

1. Understanding the fundamentals of decision making tools
2. Prepare and apply the decision making tree concept
3. Identify ten (10) critical decisions
4. Formulate Operation Management Strategies
5. Develop an efficient operations process design
6. Participate in quality function deployment
7. Explain the concept of procurement
8. Define aggregate planning and its methodologies

Interested? Click or Tap Here!

Small Business Series Module 4 - Small & Medium Enterprise Marketing (New)

Cost: TT$950

In today’s rapidly evolving and competitive business landscape, effective marketing strategies are essential for small and medium enterprises (SMEs) seeking to establish visibility, foster brand loyalty, and drive sustained growth. This comprehensive module is designed to provide participants with the tools and insights needed to develop and execute powerful marketing strategies that resonate with their target audience and generate tangible results. By the end of this module, participants will be equipped with a solid understanding of both traditional and digital marketing strategies, along with the practical skills to develop and execute successful marketing campaigns that connect with customers and enhance their brand’s presence in the market.

Whether looking to expand into new markets, enhance customer loyalty, or boost sales, this module will provide the necessary foundation for SMEs to thrive in an increasingly competitive environment.

Interested? Click or Tap Here!

Fundamentals of Procurement

Cost: TT$1,595

Overview

This four-day workshop is designed to enhance participants’ knowledge in Successful Procurement (aka SCM), which requires a change from managing individual functions to integrating activities into key Procurement processes. Strategic Procurement with business process integration involves collaborative work between user departments, buyers, suppliers, finance, common systems and shared information. Bearing the above in mind, the aim of this course is:

1. To identify the significance of Procurement within the context of organizational management focus
2. To provide an understanding of the Procurement function and its relationship to the organization’s various business units.
3. To review key elements of the PPDPP Act (2015 Amended)

Objectives

At the end of this course participants will be able to:

1. Explain the strategic importance of the Procurement
2. Understand the basic procurement cycle, and key elements of the PPDPP Act.
3. Conduct a walkthrough compliance readiness assessment
4. The Annual Procurement Plan and Risk Based Procurement Decision Making – How to?
5. Identify and apply major sourcing strategies
6. Describe the steps in supplier selection
7. Use a decision tree to determine the best number of suppliers to manage disaster risk
8. Explain and measure the bullwhip effect
9. Describe the factor-weighting approach to supplier evaluation
10. Evaluate cost-of-shipping alternatives
11. Conduct an ABC analysis
12. Explain and use cycle counting
13. Describe corporate social responsibility
14. Understand sustainability and greening your procurement
15. Explain the 3Rs for sustainability

Interested? Click or Tap Here!

Advanced Supervisory Management - Lead & Empower (Level 2)

Cost: TT$1,595

Overview

Managing people in these unprecedented times mandates the need for exceptional, competent and flexible leaders who are able to navigate challenges, guide, inspire and empower their teams to achieve high standards of performance. This workshop is designed to provide experienced Supervisors and New Managers with a tool kit to enhance their effectiveness in a post Covid 19 business environment.

Outcomes

Upon completion of this programme, participants will be able to:

• Understand the key characteristics of Teams that are led by Emotionally Intelligent Leaders
• Identify ways to improve YOUR levels of Emotional Intelligence
• Describe and implement Change Management approaches
• Learn to utilize Project Management to positively impact Project outcomes
• Employ a structured template for developing YOUR Departmental Business Plans.

"Unlock the power of media and master the essentials of broadcasting and communication – enroll today and begin shaping the future of digital media!"

Interested? Click or Tap Here!

Advanced Anti Money Laundering & Counter Terrorist Financing (Level 2)

Cost: TT$2,250 Non-TTMA members, TT$1,950 TTMA members

Overview

This three (3) day module is specifically designed to provide small business owners with an understanding of the basic concepts, principles, procedures and techniques underlying basic processes in managing resources and operations in an efficient way. Resource and operations management is a key factor in any organization to minimize cost and maximize efficiency. The module will provide SMEs with the understanding and skills to design and control the process of converting materials and labour into the goods and services using and efficient production process.

Objectives

At the end of this course participants will be able to:

1. Understanding the fundamentals of decision making tools
2. Prepare and apply the decision making tree concept
3. Identify ten (10) critical decisions
4. Formulate Operation Management Strategies
5. Develop an efficient operations process design
6. Participate in quality function deployment
7. Explain the concept of procurement
8. Define aggregate planning and its methodologies

Interested? Click or Tap Here!

Export Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This three (3) day workshop is designed to enhance participants' knowledge, in order to provide small businesses with an understanding of the tools, skills and knowledge required to conduct successful exporting activities and penetrate new markets.

Outcomes

After attending this workshop, participants should be able to:

1. Perform corporate strategic-needs assessments to determine Export Market Readiness.
2. Develop skills to help identify and evaluate market entry options against your company's objectives and abilities.
3. Find, select and manage international partners, including agents or distributors.
4. Assess barriers to entry, such as regulatory, legal, political and cultural issues.
5. Identify the Steps for preparing a market entry strategy plan.

Interested? Click or Tap Here!

Small Business Series Module 5 - People Management for SMEs (New)

Cost: TT$950

Managing a team effectively is one of the most crucial aspects of achieving long-term business success, particularly for small and medium enterprises (SMEs) where every employee plays a pivotal role in driving the organization forward. This comprehensive module is designed to provide participants with the essential knowledge and practical tools needed to manage and lead their teams with confidence, ensuring a productive, motivated, and engaged workforce. This module addresses key topics in human resources, including recruitment, performance management, employee engagement, and team dynamics. Participants will learn practical tools for fostering a positive workplace culture, enhancing productivity, and leading their teams effectively.

Overall, this module will empower SME owners and managers to develop a strategic approach to people management, turning their teams into a competitive advantage that drives business growth, fosters innovation, and sustains long-term success.

Interested? Click or Tap Here!

The Five Core Rolls of Leaders (New)

Cost: TT$1,950

Overview

This program prepares students to become 21st-century leaders in a very dynamic era. They will appreciate the true meaning of responsible leadership, how they impact influence, and the five core roles of every leader: Strategic Planning; Performance Management; Employee Motivation, Team Building; and Change Leadership.

Objectives

At the end of this course participants will be able to:

1. Understand the fundamentals of Leadership and the leader’s presence
2. Think & Act Strategically
3. Manage & Measure organization & individual performance
4. Motivate Employees & Building great teams
5. Lead Change effectively

Interested? Click or Tap Here!

Principles of Employment Law & Industrial Relations

Cost: TT$1,595

Overview

It is important for any organization to ensure that its human relations practices can stand up to the scrutiny of challenges from the government, employees, their representatives, or any other stakeholders. Good Industrial Relations practices add value to organizational performance and contribute positively to employees' morale and economic development.

This programme will provide an overview of the principles of Employment law and the practices of good Industrial Relations. References will be made to the relevant labour laws of Trinidad and Tobago and Court judgments; and insights will be provided into some of the approaches that can assist in reducing grievances and other work related issues, thus minimizing time spent on treating with labour disputes.

Outcomes

At the end of this programme participants will:

• Understand the basic legal principles governing the employer/employee relationship and what amounts to good industrial relations practices;
• Have an insight into the various labour laws that impact the employment relationship in Trinidad and Tobago;
• Recognize the importance of having an effective disciplinary process that adopts and applies the principles of natural justice;
• Have an insight into what our Industrial Court would expect of the employer and the employee, by examining a number of landmark judgments.
• Have an understanding of what amounts to good Industrial Relations practices in a Covid world
• Be better informed on the procedures to be followed in treating with employment related issues such as absenteeism, misconduct, poor work performance, job abandonment, redundancy and grievances as they arise;
• Be better prepared to meet and treat with workers and their representatives on a range of matters including the collective bargaining process, workplace investigations, and the disciplinary process;
• Have a better understanding of progressive disciplining of employees, from the issuance a warning, to suspension, and ultimate dismissal.

Interested? Click or Tap Here!

Negotiation Skills (New)

Cost: TT$1,950

Overview

We live in a world defined by constant interactions, both personally and professionally. The ability to negotiate effectively is a critical skill that can empower you to navigate challenges, resolve conflicts, and create mutually beneficial outcomes. In this course, we will delve into the fundamental principles of negotiation and explore its significance in diverse contexts. From resolving conflicts to fostering relationships and achieving win-win solutions, negotiations play a pivotal role in shaping our interactions and influencing outcomes.

We will explore why we need to hone our negotiation skills, the benefits of being able to negotiate effectively and navigate the negotiating process. With the aid of case studies and real life scenarios, we will apply knowledge gained.

Objectives

At the end of this course participants will be able to:

1. Understand the relationship between conflict and negotiation
2. Explore the benefits of negotiation skills
3. Identify the key roles and responsibilities required by the negotiation team
4. Master the negotiation process
   • Preparation
   • Opening Position
   • Bargaining
   • Movement
   • Closing
5. Apply skills in Real World Scenarios

Interested? Click or Tap Here!

Essentials of Person-Centered Alzheimer's and Dementia Care.

Cost: TT$500

Overview

This one-day workshop is designed to enhance participants' knowledge about person-centered communication and caregiving strategies that may be used by those who care for persons living with dementia, specifically Alzheimer's disease. Topics include: types of dementia; ten warning signs of dementia; stages of progression associated with Alzheimer's Disease; and, strategies for communicating and providing physical, emotional, and medical care for persons with dementia.

Objectives

At the end of this course participants will be able to:

1. demonstrate an understanding of Alzheimer's disease and related dementias and their impact on the cognitive function and communication of persons living with dementia.
2. identify the 10 Warning Signs of Alzheimer's disease and other dementias.
3. describe the stages of Alzheimer's disease to highlight the progressive and degenerative nature of the disease.
4. discuss the goals of effective caregiving used to promote the physical, emotional, and social well-being of persons living with various stages of Alzheimer's dementia.
5. employ verbal and non-verbal strategies to enhance communication, minimize negative and harmful behaviours, and support families and caregivers in their care of persons living with dementia.
6. explore the components of effective self-care to promote the physical, emotional, and social well-being of persons who care for those living with dementia.
7. Respect the opinions of others and willingly exchange ideas.

Interested? Click or Tap Here!