FREE AI Information Webinar - Developing AI Responsibly & Effective Business Writing Using AI

FREE AI Information Webinar

Developing AI Responsibly & Effective Business Writing Using AI - Facilitator: Heather John

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FREE Information Webinar - The Art of Customer Service

FREE Information Webinar

The Art of Customer Service - Facilitator: Ria Joseph-Lopez

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People Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This four-day workshop is specifically designed to train business owners on how to manage people for success. The main objective of the module is to provide participants with the fundamental knowledge and skills to effectively administer the human resources function in their businesses. Participants will gain an understanding of the Labour laws that impact workplace management and compliance, how to design and develop an effective organization structure and conflict resolution and management. While we will use existing theories and concepts to discuss the elements of this workshop we will also take into consideration new ideas in managing people.

Objectives

At the end of this course participants will be able to:

1. Create a framework to assist in understanding people in the workplace.
2. Be familiar with key Labour laws and how they are applied.
3. Design or re-design jobs so that they are more in line with the organization’s strategic objective.
4. Understand sources of conflict and how to manage them.
5. Design strategic interview questions that align to business goals.
6. Design and develop an effective performance management structure.
7. Design and develop recruitment and selection practices for organizational best fit.

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Microsoft Office Solutions for the Digital Age

Cost: TT$1,595

Overview

This 6-day workshop is designed to enhance participants' knowledge and empower professionals to competently execute and manage a range of word documents, spreadsheets and reports, and PowerPoint presentations that can be used for facilitating decision making at both the Operational and Strategic levels in today’s digital age. The skills derived will also benefit participants who need to use Microsoft Word, Excel and PowerPoint for regular day-to-day operations.

Outcomes

At the end of this course participants will be able to:

1. Describe the features and functionality of Microsoft Office Applications
2. Apply their knowledge to solve practical business and technological problems
3. Examine optimal ways to perform Microsoft Office tasks
4. Employ best practices in leveraging these technologies to deliver significant positive results.

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Small Business Series Module 1 - Business Plan Development (New)

Cost: TT$950

More information coming soon.

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Fundamentals of Linked-In: Connecting You to the Business World

Cost: TT$1,050

Overview

Why LinkedIn you may ask? LinkedIn has over 1 billion users worldwide and is increasing daily, on a rapid basis. Where can you get a better platform than LinkedIn, where Sales Professionals, HR directors, Recruiters, Business Owners etc. are all utilizing one platform to find unique talent, connect with decision makers, build genuine professional relationships and simply build your unique personal brand, the answer is nowhere. In a world where, the pandemic has made job opportunities scarce, LinkedIn is the platform, you want to learn, you want to be on, to help you increase your chances by 80% researchers said, to land your dream job opportunities and much more, simply unbelievable, right

LinkedIn otherwise known as the "gold mine platform" where essentially your network, is your net-worth. Your resume is becoming a thing of the past LinkedIn stated. Your new digital resume is your LinkedIn profile, where you showcase your skills, by the content you provide, the connections you have, the impact you are making in your community and the authenticity you display

Outcomes

At the end of this course participants will be able to:

1. How to Land Your Dream Job any part of the world
2. How to be accepted for LinkedIn Live Feature and so much more
3. How To Generate Leads (Inbound and Outbound on LinkedIn)

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Developing AI Responsibly: Best Practices for Ethical Deployment

Cost: TT$1,250

Overview

In an era where artificial intelligence (AI) is rapidly transforming industries and society, the need for responsible AI development and deployment has never been more critical. This Professional Development program is designed to equip professionals with the knowledge, tools, and strategies to ensure that AI technologies are developed and deployed ethically and responsibly throughout their organizations.

The course will explore the ethical principles guiding AI development, including transparency, fairness, accountability, privacy, and security. Participants will explore real-world case studies, engage in hands-on activities, and collaborate in group discussions to apply ethical frameworks to practical scenarios. By the end of the course, participants will be able to confidently integrate ethical considerations into their AI projects, ensuring that their work contributes positively to society and upholds the highest standards of integrity.

This program is ideal for persons involved in AI development, deployment, and governance who seek to lead their organizations in ethical AI practices.

Outcomes

At the end of this course, participants will be able to:

1. Understand the Importance of Ethical AI: Recognize the critical role that ethics plays in AI development and deployment.
2. Explore Ethical Frameworks: Gain familiarity with various ethical frameworks and principles that guide responsible AI development.
3. Identify and Mitigate Bias: Learn how to identify potential biases in AI systems and apply strategies to mitigate them.
4. Ensure Privacy and Security in AI: Develop an understanding of data ethics and best practices for ensuring privacy and security throughout the AI lifecycle.
5. Implement Governance and Accountability: Establish governance structures and accountability mechanisms for responsible AI deployment within organizations.
6. Communicate Ethical AI to Stakeholders: Develop strategies for effectively communicating the ethical dimensions of AI projects to various stakeholders.
7. Apply Ethical Principles in Practice: Analyze and apply ethical principles through real-world case studies and hands-on activities.

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The Art of Customer Service (New)

Cost: TT$1,050

Overview

This online workshop entitled “The Art of Delivering World Class, Holistic Customer Care”, is a highly interactive experience, which provides the participants with behavioural tools, strategies and the knowledge required to succeed at delivering World Class Holistic Customer Care to the stakeholders whom they serve.

It focuses on the numerous skills required for success in the delivery of world class and seamless holistic customer care, for example: time management, communication skills, the art of effective listening, ethics and so much more.

Objectives

At the end of this course participants will be able to:

• Make essential connections between their practical experiences and the theoretical knowledge taught in this online workshop; which will ultimately support each participant to deliver World Class and seamless, Holistic Customer Care.

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Broadcasting & Communication Essentials Face-to-Face

Cost: TT$1,450

Overview

This course is very interactive and useful for persons who may be desirous of a career in broadcasting as it helps participants develop relevant, on-air skills necessary for broadcasting in the 21st century, anywhere in the world. It is also aimed at persons whose goal is to communicate more effectively.  There will be a focus on effective public speaking skills, commanding and connecting with audiences on-air and in-person, and executing presentations with confidence and clarity.  Participants will receive training and hands on tips and best practices on how to successfully present on radio and television, and how to adapt these principles to execute all forms of oral presentations, in their personal or professional lives. Participants will also hear from on-air experts currently working in the media industry. There will also be a practical aspect to this course in which students will get the opportunity to demonstrate their understanding of the course's content in a simulated on-air or public speaking environment.

Outcomes

At the end of this course participants will be able to:

1. Employ a number of techniques to enhance their on-air voices.
2. Identify target audiences.
3. Conduct a thorough and effective interview on air.
4. Perform effective "color" commentary.
5. Research, analyze and comment on current events.
6. Use appropriate microphone techniques.
7. Develop and read news scripts effectively.
8. Develop and read ad scripts effectively.
9. To effectively speak to inform and to persuade.
10. Effectively prepare for and execute an on-air presentation on radio, television and Social media platforms.

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Investigative Interviewing & Report Writing

Cost: TT$1,595

Overview

A proper investigation is one of the most important tools for maintaining a safe and productive workplace and keeping your company out of legal trouble. This course will outline the various steps to a successful investigation with particular emphasis on sexual harassment, discrimination and other common workplace problems such as larceny, violence and drug and alcohol use and explains how to handle the special investigation challenges posed by each. The course introduces the benefits and basic components of a proper workplace investigation including the actions investigator will have to take and decisions an Employer will have to make along the way. Organisations do not like to be faced with workplace problems however, investigating and resolving them in the right way can certainly strengthen and protect such enterprises from having to pay exorbitant damages. A slipshot investigation can lead to employee lawsuits by giving employees the communication they need to demonstrate that their employers discriminated or treated employees poorly. This course would provide the foundation to assist any investigator to do his/her job competently and effectively.

Outcomes

At the end of this course participants will be able to:

1. Develop the basic skills in conducting an effective investigation;
2. Know what are the fundamental steps to a successful investigation;
3. Understand the common investigation mistakes;
4. Investigate common workplace problems such as sexual harassment, discrimination, drug and alcoholic use;
5. Compile investigative reports.
   
   

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Supervisory Skills - Managing People & Performance (Level 1)

Cost: TT$1,450

Overview

This four (4) day workshop aims to equip supervisors with the skills to effectively supervise the performance of their team members in remote work environments.

Outcomes

At the end of this course participants will be able to:

• Distinguish at least 3 ways to help remote teams work more productively.
• Identify the Key Roles of a Supervisor.
• Describe How Emotional Intelligence Positively Affects Intra-Team Relations.
• Use emotional intelligence to support team members in adjusting to unfamiliar work environments.
• Examine The 4 Components Of The GROW Model For Coaching Team Members.
• Employ The ADKAR Model to Assess Individual and Team Member’s Readiness to Embrace Change.
• Compare and adjust as necessary their current practices with the best practices for managing remote teams

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Small Business Series Module 2 - Business Law (New)

Cost: TT$950

More information coming soon.

Fundamentals Anti Money Laundering & Counter Terrorist Financing (Level 1)

Cost: TT$1,950 Non-APTT members, TT$1,650 ACPTT members

Overview

"Money Laundering and the financing of terrorism are financial crimes with economic effects. It involves profit-making crime such as corruption, drug trafficking, market manipulation, fraud, tax evasion etc. along with the intent to conceal the proceeds of the crime or to further the criminal enterprise. AML/CTF controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets" (International Monetary Fund)

This programme seeks to equip participants with the practical skills to detect and/or prevent instances where their organisations can be used for financial crimes associated with money laundering and terrorist financing. Participants will also learn about being compliant with legislation in their respective territories.

Outcomes

After attending this workshop, participants should be able to:

1. Protect their organization against the latest money laundering/ terrorist financing techniques
2. Identify vulnerable and potential areas of risk and recognize potential offenders.
3. Formulate an effective anti-money laundering strategy
4. Effectively write Suspicious Activity Reports
5. Minimize the effects of money laundering in your Organization
6. Successfully navigate the legislative landscape
7. Conduct sound and robust customer due diligence
8. Apply the latest techniques for scoring the risks of customers, products, and operations
9. Effectively execute their role as a Compliance Professional

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Small Business Series Module 3 - Small Business Finances for Entrepreneurs (New)

Cost: TT$950

Overview

This 4-Day course is designed to equip entrepreneurs with the essential financial management skills needed to run a successful business. Each Week is structured to provide a mix of theoretical knowledge, practical application, and interactive discussions. Topics covered include record keeping, tax planning, accessing loans and grants, and working capital management, among others.

Outcomes

At the end of this course participants will be able to:

1. Understand the importance of accurate financial record keeping.
2. Develop strategies for effective tax planning.
3. Navigate the process of accessing loans and grants.
4. Manage working capital efficiently.Apply budgeting and financial forecasting to their business.
5. Identify and manage financial risks.

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Quality Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This Online Workshop will provide Participants with an in-depth, hands-on approach to Total Quality Management and Process Improvement (TQM). It will also examine the impact of COVID-19 on the quality management systems of businesses and lessons learned. The workshop will focus on the Principles and Philosophy enshrined in TQM; Process Improvement Tools and Techniques and the role of Participants in creating a supporting environment that is conducive to and facilitates TQM, post COVID-19.

Objectives

At the end of this course participants will be able to:

1. Demonstrate knowledge about TQM and the tools and techniques associated with Process Improvement
2. Understand their (new) roles in leading the TQM implementation process
3. Examine and reaffirm their commitment and support of the Vision, Mission and Values of their Organization.
4. Evangelize the "Quality Word" to all Staff; thereby strengthening communication and information flow pertaining to Quality and Customer Satisfaction throughout the Organization.
5. Apply tools and techniques associated with TQM and the Improvement of Business Processes.

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Coaching & Mentoring

Cost: TT$1,450

Overview

One of the most significant strategic responsibilities of any manager is to nurture and develop the organization’s talent.  Coaching and mentorship is one of the best methods that managers can leverage to unleash the full potential of their direct reports.  It will allow for the organization to maximize the knowledge transfer process, increase the technical skill level of staff and plan for succession.  This two-day workshop is specifically designed to help managers develop strong coaching skills and teach them how to seize daily moments and turn them into valuable learning experiences.  The intent is to be able to positively influence employee engagement and productivity through feedback, motivation and guidance. 

Outcomes

At the end of this course participants should be able to:

1. Establish rapport with others as a precursor to effective coaching and mentoring.
2. Seek out and establish relationships with mentors to enhance their own performance.
3. Build effective mentoring relationships within their virtual teams.
4. Put into practice core coaching skills of building trust and rapport, effective listening,
5. Establishing goals and well-formed outcomes, identifying, and enabling resources for success.

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Corporate Etiquette & Protocol

Cost: TT$1,450

Overview

Corporate Etiquette and Protocol are essential elements of personal and professional development. They help individuals create a positive and lasting impression on others, establish good communication, and build strong relationships.

This training course covers the historical perspective of etiquette, international treaties and expectations and all practical aspects of a positive projection of corporate etiquette.  The course also embraces aspects of customer service and ends with a focus on the correct protocol with respect to our national emblems as an expression of our nationhood. A competent knowledge of Protocol and Corporate Etiquette provides the gloss that turn occasions from the ordinary to the extraordinary.

Outcomes

At the end of this course participants will:

1. Have a firm grasp of the international expectations and rules of Protocol and the written and unwritten rules which make up the body of Corporate Etiquette.
2. Know the principles and practice of correct, professional, and culturally sensitive interaction with persons holding high office in the private sector, and state officials in government.
3. Know how to make a good impression and avoid causing offence or embarrassment in high profile situations.
4. Know how to arrange seating for the Head Table and for formal Events and Conferences.
5. Know the essentials of good customer service and its importance to the brand of the organization.
6. Know how to dress appropriately in casual and formal situations and in the corporate environment.

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Effective Business Writing: Using AI to Enhance Your Writing Skills

Cost: TT$1,450

Overview

In our rapidly evolving learning economy, staying competitive necessitates continual self-improvement and adaptation, especially in business communication. As we navigate the digital age, our writing becomes our brand, shaping our professional and personal identities. It is through our words that we innovate, engage, and leave a lasting impact.

"Effective Business Writing: Using AI to Enhance Your Writing Skills" is a transformative four-day workshop designed to revolutionize your approach to business communication. This course focuses on refining the essential elements of expression, composition, and style and introduces the dynamic landscape of Artificial Intelligence (AI) in writing.

You will explore how AI, while not a replacement for human creativity and insight, emerges as a powerful tool to amplify your writing skills. Learn to navigate the AI ecosystem with an understanding of its capabilities and ethical considerations, ensuring that your writing maintains authenticity and integrity. Embrace AI as your ally in enhancing productivity, allowing you to focus on strategic and creative aspects of business writing.

By integrating AI into your writing process, you'll discover newfound efficiency and effectiveness, ensuring your business communication is not just a task, but a powerful asset in your professional toolkit.

Join us to unlock the full potential of your words in the digital age, where clarity, credibility, and innovation are not just goals, but your new standard.

Outcomes

At the end of this course participants should be able to:

1. Master AI-Enhanced Business Writing: Confidently create a range of business documents using AI tools, demonstrating an advanced understanding of AI’s role in enhancing clarity, engagement, and effectiveness in business communication.
2. Demonstrate Enhanced Writing and Analytical Skills: Exhibit improved writing skills by leveraging AI for structure, tone, and style, and display advanced analytical skills by utilizing AI-driven insights for content optimization and audience engagement.
3. Craft Digitally Advanced and Visually Engaging Documents: Create visually appealing and digitally optimized business documents, utilizing AI tools for layout design, graphic integration, and content structuring to suit diverse business communication needs.
4. Elevate Proofreading and Editing Proficiency with AI Support: Improve proofreading and editing skills by employing AI-driven tools for error detection, language refinement, and consistency checks, ensuring the presentation of polished and professional documents.
5. Incorporate Ethical and Responsible AI Use in Business Writing: Apply ethical considerations and best practices in the use of AI for business writing, ensuring transparency, originality, and compliance with legal and organizational standards.
6. Navigate and Adapt to the Evolving AI Landscape in Business Writing: Stay agile and informed about the latest developments in AI writing tools and techniques, adapting to new advancements to maintain a competitive edge in business communication.

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