FREE Information Webinar - The Art of Customer Service

Deliver Good Service! Wow Customers... Grow Revenues! 

Secure your spot for this FREE webinar that will provide crucial insights into the Art of Customer Service and how it can be leveraged for financial and competitive advantages!

Register and attend the webinar to get $250 off the programme!

Interested? Click or Tap Here!

People Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This comprehensive four-day workshop is expertly tailored for business owners seeking to master the essential skills for effective people management and driving organizational success. The primary objective of this course is to equip participants with the critical knowledge and practical tools required to manage human resources effectively within their businesses.

Throughout the workshop, participants will gain an in-depth understanding of key areas such as labor laws, workplace compliance, and the critical role they play in creating a thriving work environment. The course will also cover how to design and implement an optimal organizational structure that promotes efficiency and productivity.

A significant focus will be placed on conflict resolution and management, empowering business owners to handle challenges and interpersonal issues constructively and effectively. While drawing on established theories and proven best practices in people management, this workshop also integrates innovative, contemporary approaches to people management.

By the end of the program, participants will be well-equipped to improve team dynamics and ensure that their human resource practices align with both legal requirements and the evolving needs of their organization.

Objectives

At the end of this course participants will be able to:

1. Create a framework to assist in understanding people in the workplace.
2. Be familiar with key Labour laws and how they are applied.
3. Design or re-design jobs so that they are more in line with the organization’s strategic objective.
4. Understand sources of conflict and how to manage them.
5. Apply best practices in handling and resolving workplace conflicts.
6. Design strategic interview questions that align to business goals.
7. Design and develop an effective performance management structure.
8. Design and develop recruitment and selection practices for organizational best fit.
9. Effectively manage the human resource capital for results.

"Unlock your leadership potential and transform your business—enroll in our People Management course today and start building a motivated, high-performing team!"

Interested? Click or Tap Here!

Microsoft Office Solutions for the Digital Age

Cost: TT$1,595

Overview

This dynamic 6-day workshop is designed to elevate participants' proficiency in Microsoft Office tools, empowering professionals to effectively create, manage, and optimize a variety of documents, spreadsheets, reports, and presentations. By mastering these essential applications, participants will be equipped to produce high-quality materials that support decision-making at both operational and strategic levels in today's fast-paced digital landscape.

The course will focus on practical, hands-on skills in Microsoft Word, Excel, and PowerPoint, ensuring that participants not only enhance their ability to craft compelling reports and presentations but also gain the tools necessary for efficient day-to-day operations. These skills are invaluable for professionals looking to streamline workflows, improve productivity, and communicate data-driven insights more effectively.

Whether you're a business leader, manager, or team member, this workshop will empower you with the technical expertise to leverage Microsoft Office solutions as powerful tools for success in the digital age.

Outcomes

At the end of this course participants will be able to:

1. Describe the features and functionality of the three (3) Microsoft Office Applications
2. Apply their knowledge to solve practical business and technological problems
3. Examine optimal ways to perform Microsoft Office tasks
4. Employ best practices in leveraging these technologies to deliver significant positive results.
5. Benefit from enhanced technology skills that will advance career development of the participant, while driving company success

"Enhance your productivity and decision-making skills—enroll in our Microsoft Office Solutions for the Digital Age course today and master the tools that drive success in today’s digital workplace!"

Interested? Click or Tap Here!

Small Business Series Module 1 - Business Plan Development (New)

Cost: TT$950

Overview

In today's dynamic business environment, success starts with a solid plan.

This module, Business Plan Development, empowers entrepreneurs and small business owners to craft a comprehensive business plan that serves as a blueprint for growth and a strategic guide to navigate the complexities of running a business.

Over four interactive sessions, participants will learn to articulate their vision, analyze markets, create impactful marketing strategies, and build robust financial projections. With a hands-on approach and the integration of free, user-friendly AI tools, this module goes beyond planning to equip participants with actionable insights and innovative strategies for sustained success.

Whether launching a new venture or refining an existing one, this course will give you the skills and confidence to design a winning plan that drives results and secures opportunities.

Outcomes

After attending this workshop, participants should be able to:

1. Create a business plan tailored to their vision and goals.
2. Use AI tools to draft, enhance, and refine plan content.
3. Conduct thorough market analysis and competitor research.
4. Develop actionable marketing strategies and financial projections.
5. Present a polished business plan and roadmap to stakeholders confidently.

"Transform your vision into a successful business—enroll in our Small Business Series Module 1: Business Plan Development module today and learn how to create a roadmap for growth and long-term success!"

Interested? Click or Tap Here!

Developing AI Responsibly: Best Practices for Ethical Deployment

Cost: TT$1,050

Overview

In an era where artificial intelligence (AI) is rapidly transforming industries and society, the need for responsible AI development and deployment has never been more critical. This Professional Development program is designed to equip professionals with the knowledge, tools, and strategies to ensure that AI technologies are developed and deployed ethically and responsibly throughout their organizations.

The course will explore the ethical principles guiding AI development, including transparency, fairness, accountability, privacy, and security. Participants will explore real-world case studies, engage in hands-on activities, and collaborate in group discussions to apply ethical frameworks to practical scenarios. By the end of the course, participants will be able to confidently integrate ethical considerations into their AI projects, ensuring that their work contributes positively to society and upholds the highest standards of integrity.

This program is ideal for persons involved in AI development, deployment, and governance who seek to lead their organizations in ethical AI practices.

Outcomes

At the end of this course, participants should be able to:

1. Integrate Ethical Considerations into AI Projects: Apply ethical principles and frameworks to developing and deploying AI systems.
2. Develop Bias-Resistant AI Models: Utilize tools and techniques to identify and reduce biases in AI algorithms.
3. Implement Data Privacy and Security Measures: Establish and enforce robust data privacy and security practices throughout the AI development process.
4. Establish Effective AI Governance Structures: Design and implement governance frameworks that ensure accountability, transparency, and ethical oversight in AI projects.
5. Communicate Ethical AI Strategies to Stakeholders: Craft clear, persuasive messages about the ethical aspects of AI projects for diverse audiences.
6. Lead Ethical AI Initiatives within Organizations: Take a leadership role in advocating for and implementing ethical AI practices within their organizations.
7. Analyze and Respond to Ethical Challenges in AI: Critically evaluate real-world AI deployments, identify potential ethical issues, and develop strategies to address them effectively.

"Lead the way in responsible innovation—enroll in our Developing AI Responsibly course today and master the best practices for ethically deploying AI in your organization!"

Interested? Click or Tap Here!

The Art of Customer Service (New)

Cost: TT$1,050

Overview

Welcome to The Art of Customer Service: Delivering World-Class, Holistic Customer Care, an engaging and dynamic online workshop designed to equip you with the essential tools, strategies, and knowledge needed to excel in customer care. This course offers an immersive, interactive experience that focuses on developing the skills required to provide exceptional, comprehensive service to every stakeholder you serve.

In this workshop, you’ll learn how to master the key components of world-class customer care, including time management, communication techniques, and the critical art of effective listening. Beyond these foundational skills, we’ll dive into the importance of ethics, conflict resolution, and how to foster meaningful, lasting relationships with customers. Whether you're interacting with clients, team members, or other stakeholders, this course will provide the holistic approach needed to consistently exceed expectations and elevate your customer service delivery to new heights.

By the end of this course, you’ll be empowered with a comprehensive skillset to approach every customer interaction with confidence and professionalism, ensuring that you not only meet but exceed the standards of world-class holistic and seamless customer care.

Objectives

At the end of this course participants should be able to:

1. Clearly define Holistic Customer Care.
2. Differentiate between merely serving the customer and delighting the customer.
3. Understand the concept of adopting Holistic Customer Care as a lifestyle.
4. Identify valuable personality traits, which can support World Class and Seamless Holistic Customer Care.
5. Set realistic goals that can aid in the delivery of world class holistic and seamless customer care.
6. Understand the importance of ethics in delivering holistic and seamless customer care.
7. Have tools and strategies to become better customer care professionals.
8. Understand and start to purposefully create a personal brand as a customer care professional.
9. Present themselves professionally.
10. Have strategies for stress management in situations of conflict, when interacting with difficult customers and customer complaints.
11. Provide world class and seamless holistic customer care to E-Customers.
12. Understand how world class holistic customer care, can be a differentiating factor and its impact on their "bottom line".

"Ready to elevate your customer service skills and deliver exceptional customer care? Enroll in The Art of Customer Service today and start mastering the strategies that will set you apart as a world-class service provider!"

Interested? Click or Tap Here!

Investigative Interviewing & Report Writing

Cost: TT$1,595

Overview

A thorough and effective investigation is essential for maintaining a safe, compliant, and productive workplace while protecting your organization from legal risks. This comprehensive Investigative Interviewing & Report Writing course guides you through the key steps of a successful investigation, with a focus on sensitive issues like sexual harassment, discrimination and other workplace issues such as larceny, violence, and drug and alcohol use. The course highlights the unique challenges each type of issue presents and equips you with the tools to handle them appropriately.

Participants will learn the critical components of a proper workplace investigation, from initial action to final decision-making, and understand the key choices employers must make throughout the process. Organizations often prefer to avoid workplace issues, but when they arise, conducting a fair and thorough investigation can safeguard against costly legal claims and potential lawsuits. A poorly conducted investigation can inadvertently provide employees with the grounds to accuse employers of discrimination or unfair treatment, leading to significant legal and financial consequences.

This course offers a solid foundation to help investigators navigate complex workplace issues with competence and confidence, ensuring that each investigation is handled with professionalism and integrity. By mastering the techniques and strategies taught in this course, participants will be better equipped to protect their organization while fostering a fair and respectful work environment.

Outcomes

At the end of this course participants will be able to:

1. Develop the basic skills in conducting an effective investigation;
2. Know what are the fundamental steps to a successful investigation;
3. Understand the common investigation mistakes;
4. Investigate common workplace problems such as sexual harassment, discrimination, drug and alcohol use.
5. Compile investigative reports.

"Master the skills of investigative interviewing and report writing – enroll today to enhance your ability to conduct thorough, effective investigations and protect your organization!"

Interested? Click or Tap Here!

Supervisory Skills - Managing People & Performance (Level 1)

Cost: TT$1,450

Overview

Welcome to the Supervisory Skills – Managing People & Performance (Level 1) workshop, a comprehensive four-day program designed to equip supervisors, with the essential skills to effectively manage and enhance team performance in today’s evolving work environment, where they play a crucial role in driving productivity and fostering organizational success.

This hands-on workshop focuses on the core competencies supervisors need to motivate, guide, and support their teams to achieve exceptional results. Participants will learn proven strategies to manage performance, improve communication, build strong relationships, and address challenges with confidence. With the workplace continuing to change, supervisors must be agile and equipped with the skills to lead their teams through periods of transition, innovation, and growth.

By the end of this course, supervisors will be empowered to contribute meaningfully to their team’s productivity, boosting morale and engagement, and ultimately helping their organization thrive in an increasingly competitive landscape.

Outcomes

At the end of this course participants should be able to:

1. Identify the key roles of a supervisor.
2. Describe how emotional intelligence aids in managing people and performance.
3. Discuss the four (4) components of the GROW Model for coaching team members' performance.
4. Employ the ADKAR Model to assess your individual and team members' readiness to embrace change.
5. Develop solutions to the most common challenges experienced with delegating.
6. Re-energise the team for improved productivity.

"Ready to enhance your leadership skills and drive your team's success? Enroll in Supervisory Skills – Managing People & Performance (Level 1) today and start mastering the strategies that will empower you to lead with confidence and achieve exceptional results!"

Interested? Click or Tap Here!

Small Business Series Module 2 - Business Law (New)

Cost: TT$950

Overview

This comprehensive Business Law course is designed to provide professionals and aspiring entrepreneurs with a solid foundation in key areas of business law, including contract law, business torts, employment law, and related fields. Participants will gain the essential legal knowledge needed to navigate the complexities of running a business, minimizing legal risks, and ensuring compliance with relevant regulations.

By the end of the course, learners will be equipped to apply practical legal strategies that can help prevent costly disputes, mitigate potential legal challenges, and safeguard their businesses and employers from unnecessary legal expenses. Whether you're managing a growing enterprise or laying the groundwork for a new venture, this course will empower you to make informed decisions that protect both your business and its stakeholders.

Outcomes

After attending this workshop, participants will:

1. Understand the role of the Trinidad and Tobago Legal System in the business environment and the ways in which business is regulated by administrative law and related areas of law.
2. Have a basic understanding as to the purpose, scope and function of the law; describing how the law works and its importance to the business relationship.
3. Understand the various ways in which legal disputes affecting a business are resolved and how to avoid exorbitant legal costs.
4. Have a basic understanding of commercial law, company and Trust law.

"Protect your business and make informed decisions—enroll in our Business Law course today and gain the legal knowledge you need to succeed!"

Interested? Click or Tap Here!

Fundamentals Anti Money Laundering & Counter Terrorist Financing (Level 1)

Cost: TT$1,950 Non-APTT members, TT$1,650 ACPTT members

Overview

"Money Laundering and the financing of terrorism are financial crimes with economic effects. It involves profit-making crime such as corruption, drug trafficking, market manipulation, fraud, tax evasion etc. along with the intent to conceal the proceeds of the crime or to further the criminal enterprise. AML/CTF controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets" (International Monetary Fund)

This programme seeks to equip participants with the practical skills to detect and/or prevent instances where their organisations can be used for financial crimes associated with money laundering and terrorist financing. Participants will also learn about being compliant with legislation in their respective territories.

Outcomes

After attending this workshop, participants should be able to:

1. Protect their organization against the latest money laundering/ terrorist financing techniques
2. Identify vulnerable and potential areas of risk and recognize potential offenders.
3. Formulate an effective anti-money laundering strategy
4. Effectively write Suspicious Activity Reports
5. Minimize the effects of money laundering in your Organization
6. Successfully navigate the legislative landscape
7. Conduct sound and robust customer due diligence
8. Apply the latest techniques for scoring the risks of customers, products, and operations
9. Effectively execute their role as a Compliance Professional

"Strengthen your compliance knowledge and protect your organization—enroll in our Fundamentals of Anti Money Laundering & Counter Terrorist Financing (Level 1) course today!"

Interested? Click or Tap Here!

Small Business Series Module 3 - Small Business Finances for Entrepreneurs (New)

Cost: TT$950

Overview

This intensive 4-day course is designed to provide entrepreneurs and budding entrepreneurs with the essential financial management tools and knowledge needed to build and sustain a successful business. Through a dynamic blend of theoretical insights, practical applications, and interactive discussions, participants will gain the confidence to navigate the financial challenges that come with entrepreneurship. Each day is thoughtfully structured to cover key areas of small business finances, including, record keeping, tax planning, accessing loans and grants, and working capital management, among others.

By the end of this course, participants will be empowered to confidently manage their business finances, make strategic financial decisions, and ensure long-term profitability and sustainability.

Outcomes

At the end of this course participants will be able to:

1. Understand the importance of accurate financial record keeping.
2. Develop strategies for effective tax planning.
3. Navigate the process of accessing loans and grants.
4. Manage working capital efficiently.
5. Apply budgeting and financial forecasting to their business.
6. Identify and manage financial risks.

"Ready to take control of your business's financial future? Enroll in our Small Business Finances for Entrepreneurs course today and gain the skills you need to succeed!"

Interested? Click or Tap Here!

Quality Management (TTMA)

Cost: TT$1,250 Non-TTMA members, TT$750 TTMA members

Overview

This engaging online workshop offers participants a deep, hands-on approach to Total Quality Management (TQM) and Process Improvement. Designed for professionals looking to strengthen their quality management skills, the course provides a comprehensive understanding of the principles and practices that drive organizational excellence. The workshop will focus on the Principles and Philosophy enshrined in TQM; Process Improvement Tools and Techniques and the role of Participants in creating a supporting environment that is conducive to and facilitates TQM.

Throughout the workshop, participants will explore actionable strategies for integrating TQM into their organizations, ensuring a robust framework for consistent quality and continuous performance improvement. By the end of the course, participants will be equipped with the skills to lead and contribute to successful quality management initiatives that drive long-term success.

Outcomes

At the end of this course participants will be able to:

1. Demonstrate knowledge about TQM and the tools and techniques associated with Process Improvement
2. Understand their (new) roles in leading the TQM implementation process
3. Examine and reaffirm their commitment and support of the Vision, Mission and Values of their Organization.
4. Evangelize the "Quality Word" to all Staff; thereby strengthening communication and information flow pertaining to Quality and Customer Satisfaction throughout the Organization.
5. Apply tools and techniques associated with TQM and the Improvement of Business Processes.

"Unlock the power of quality management—enroll in our Quality Management course today and start driving excellence and continuous improvement in your organization!"

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Coaching & Mentoring

Cost: TT$1,450

Overview

One of the most impactful strategic responsibilities of any manager is to nurture and develop the talent within their organization. Coaching and mentoring are powerful tools that managers can leverage to unlock the full potential of their team members, driving both individual and organizational success. By cultivating these skills, managers can accelerate the knowledge transfer process, enhance the technical skills of their staff, and create a strong foundation for succession planning.

This dynamic two-day workshop is specifically designed to empower managers with the essential coaching and mentoring techniques that foster growth, engagement, and high performance. The intent is to be able to positively influence employee engagement and productivity through feedback, motivation and guidance. 

By the end of the workshop, managers will be equipped with the practical tools and strategies needed to inspire, mentor, and empower their teams, fostering an environment of growth, learning, and enhanced performance.

Outcomes

At the end of this course participants should be able to:

1. Establish rapport with others as a precursor to effective coaching and mentoring.
2. Seek out and establish relationships with mentors to enhance their own performance.
3. Build effective mentoring relationships within their virtual teams.
4. Put into practice core coaching skills of building trust, rapport and effective listening.
5. Establish goals and well-formed outcomes, identify, and enable resources for success.

"Transform your leadership approach—enroll in our Coaching & Mentoring course today and unlock the full potential of your team!"

Interested? Click or Tap Here!

Corporate Etiquette & Protocol

Cost: TT$1,450

Overview

Corporate Etiquette and Protocol are essential elements of personal and professional development. They help individuals create a positive and lasting impression on others, establish good communication, and build strong relationships.

This training course covers the historical perspective of etiquette, international treaties and expectations and all practical aspects of a positive projection of corporate etiquette.  The course also embraces aspects of customer service and ends with a focus on the correct protocol with respect to our national emblems as an expression of our nationhood. A competent knowledge of Protocol and Corporate Etiquette provides the gloss that turn occasions from the ordinary to the extraordinary.

Outcomes

At the end of this course participants will:

1. Have a firm grasp of the international expectations and rules of Protocol and the written and unwritten rules which make up the body of Corporate Etiquette.
2. Know the principles and practice of correct, professional, and culturally sensitive interaction with persons holding high office in the private sector, and state officials in government.
3. Know how to make a good impression and avoid causing offence or embarrassment in high profile situations.
4. Know how to arrange seating for the Head Table and for formal Events and Conferences.
5. Know the essentials of good customer service and its importance to the brand of the organization.
6. Know how to dress appropriately in casual and formal situations and in the corporate environment.

"Enhance your professional presence, master protocol—enroll in our Corporate Etiquette & Protocol course today and master the skills that set you apart in the business world!"

Interested? Click or Tap Here!

Effective Business Writing: Using AI to Enhance Your Writing Skills

Cost: TT$1,450

Overview

In our rapidly evolving learning economy, staying competitive necessitates continual self-improvement and adaptation, especially in business communication. As we navigate the digital age, our writing becomes our brand, shaping our professional and personal identities. It is through our words that we innovate, engage, and leave a lasting impact.

"Effective Business Writing: Using AI to Enhance Your Writing Skills" is a transformative four-day workshop designed to revolutionize your approach to business communication. This course focuses on refining the essential elements of expression, composition, and style and introduces the dynamic landscape of Artificial Intelligence (AI) in writing.

You will explore how AI, while not a replacement for human creativity and insight, emerges as a powerful tool to amplify your writing skills. Learn to navigate the AI ecosystem with an understanding of its capabilities and ethical considerations, ensuring that your writing maintains authenticity and integrity. Embrace AI as your ally in enhancing productivity, allowing you to focus on strategic and creative aspects of business writing.

By integrating AI into your writing process, you'll discover newfound efficiency and effectiveness, ensuring your business communication is not just a task, but a powerful asset in your professional toolkit.

Join us to unlock the full potential of your words in the digital age, where clarity, credibility, and innovation are not just goals, but your new standard.

Outcomes

At the end of this course participants should be able to:

1. Master AI-Enhanced Business Writing: Confidently create a range of business documents using AI tools, demonstrating an advanced understanding of AI’s role in enhancing clarity, engagement, and effectiveness in business communication.
2. Demonstrate Enhanced Writing and Analytical Skills: Exhibit improved writing skills by leveraging AI for structure, tone, and style, and display advanced analytical skills by utilizing AI-driven insights for content optimization and audience engagement.
3. Craft Digitally Advanced and Visually Engaging Documents: Create visually appealing and digitally optimized business documents, utilizing AI tools for layout design, graphic integration, and content structuring to suit diverse business communication needs.
4. Elevate Proofreading and Editing Proficiency with AI Support: Improve proofreading and editing skills by employing AI-driven tools for error detection, language refinement, and consistency checks, ensuring the presentation of polished and professional documents.
5. Incorporate Ethical and Responsible AI Use in Business Writing: Apply ethical considerations and best practices in the use of AI for business writing, ensuring transparency, originality, and compliance with legal and organizational standards.
6. Navigate and Adapt to the Evolving AI Landscape in Business Writing: Stay agile and informed about the latest developments in AI writing tools and techniques, adapting to new advancements to maintain a competitive edge in business communication.

"Unlock the power of AI to elevate your writing—enroll in our Effective Business Writing course today and master the skills to communicate with clarity and impact!"

Interested? Click or Tap Here!

LinkedIn for Job Seekers: Connecting You to the Business World

Cost: TT$900

Overview

You may be wondering, why LinkedIn? The answer is simple: LinkedIn is a powerhouse for professionals, with over 1 billion users worldwide—and this number continues to grow at a rapid pace. What other platform brings together sales professionals, HR directors, recruiters, business owners, and industry leaders all in one place? Where else can you find an opportunity to connect with key decision-makers, build authentic professional relationships, and create your unique personal brand? The answer is clear—nowhere else.

In a world where the pandemic has made job opportunities more competitive than ever, LinkedIn stands out as the platform to be on. Research shows that using LinkedIn can increase your chances of landing your dream job by up to 80%. Unbelievable? It’s true—LinkedIn is more than just a job search tool; it’s your gateway to opportunities, growth, and meaningful connections.

LinkedIn is often referred to as the "goldmine platform" because, in today's digital landscape, your network truly is your net worth. Gone are the days when resumes alone defined your professional identity. According to LinkedIn, your new digital resume is your profile. This is where you can showcase your skills, display your expertise, share valuable content, and engage with your community—all while demonstrating your authenticity. In this course, we'll guide you through how to make the most of LinkedIn’s features, so you can stand out, connect strategically, and leverage this powerful platform to advance your career and business.

This is the time to learn how to navigate LinkedIn like a pro and unlock its full potential!

Outcomes

At the end of this course participants will:

1. Have the skills to increase their visibility on the platform and effectively market themselves.
2. Be able to craft professional and compelling content that showcases their expertise, attract their ideal customer profile, and drive business growth.
3. Gain the confidence to comfortably engage in live and audio events, allowing them to connect with their audience in a genuine and non-salesy manner.
4. Understand how a LinkedIn optimized profile should be.
5. Understand the virtual realm is where global opportunities lie.

"Ready to unlock endless career opportunities and build your professional network? Enroll in the Fundamentals of LinkedIn: Connecting You to the Business World course today and start transforming your future!"

Interested? Click or Tap Here!