Empowering Caregivers: Understanding Alzheimers & Dementia Care

Cost: TT$500.00

Overview 

Unlock the knowledge and skills to provide compassionate, person-centered care to individuals living with Alzheimer's and other forms of dementia. This dynamic one-day workshop is thoughtfully designed for caregivers, healthcare professionals, and anyone supporting those affected by dementia. 

Participants will explore the different types of dementia, recognize the ten early warning signs, and gain a deeper understanding of the stages of Alzheimer's progression. Through interactive learning and real-world scenarios, you’ll discover proven strategies for enhancing communication, and delivering physical, emotional, and medical care for persons with dementia. 

Whether you're new to dementia care or seeking to deepen your expertise, this course offers essential tools and insights to make a meaningful difference. 

Outcomes 

At the end of this course participants will be able to: 

1. Demonstrate an understanding of Alzheimer’s and related dementias, including their effects on cognitive function and communication in people living with dementia.
2. Identify the 10 Warning Signs of Alzheimer's disease and other dementias.  
3. Describe the stages of Alzheimer's disease to highlight the progressive and degenerative nature of the disease.
4. Discuss the goals of effective caregiving used to promote the physical, emotional, and social well-being of persons living with various stages of Alzheimer's dementia.
5. Employ verbal and non-verbal strategies to enhance communication, minimize negative and harmful behaviours, and support families and caregivers in their care of persons living with dementia.
6. Explore the components of effective self-care to promote the physical, emotional, and social well-being of persons who care for those living with dementia.
7. Respect the opinions of others and willingly exchange ideas.

Join us and become a more confident, compassionate, and informed caregiver. Register today and transform the way you support those living with dementia. 

Interested? Click or Tap Here!   

Fundamentals of Procurement

Cost: TT$1,595.00

Overview 

This four-day workshop is designed to enhance participants’ knowledge in Successful Procurement (aka SCM), which requires a change from managing individual functions to integrating activities into key Procurement processes. Strategic Procurement with business process integration involves collaborative work between user departments, buyers, suppliers, finance, common systems and shared information. Bearing the above in mind, the aim of this course is: 

1. To identify the significance of Procurement within the context of organizational management focus
2. To provide an understanding of the Procurement function and its relationship to the organization’s various business units. 
3. To review key elements of the PPDPP Act (2015 Amended)

Outcomes 

At the end of this course participants will be able to: 

1. Explain the strategic importance of the Procurement
2. Understand the basic procurement cycle, and key elements of the PPDPP Act.
3. Conduct a walkthrough compliance readiness assessment
4. The Annual Procurement Plan and Risk Based Procurement Decision Making – How to?
5. Identify and apply major sourcing strategies
6. Describe the steps in supplier selection
7. Use a decision tree to determine the best number of suppliers to manage disaster risk
8. Explain and measure the bullwhip effect
9. Describe the factor-weighting approach to supplier evaluation
10. Evaluate cost-of-shipping alternatives
11. Conduct an ABC analysis
12. Explain and use cycle counting
13. Describe corporate social responsibility
14. Understand sustainability and greening your procurement 
15. Explain the 3Rs for sustainability

Build a strong procurement foundation that drives real business impact – enrol now in our Fundamentals of Procurement!

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A Professional Certificate in Digital Risk & Resilience Management

Cost: TT$2,500.00

Overview

As organisations deepen their reliance on digital technologies, the risk landscape becomes more complex and dynamic. This Digital Risk and Resilience Management Workshop equips participants with critical tools to identify, assess, and mitigate threats across the digital ecosystem. With a focus on emerging cyber threats and evolving regulatory expectations, the workshop emphasises the growing vulnerability that accompanies technological advancement. Both public and private sector institutions must recognise that an expanded digital footprint significantly increases exposure to malicious actors. Designed for professionals in leadership, governance, and risk oversight, this workshop sharpens strategic insight and empowers participants to design forward-thinking mitigation strategies. By translating theory into actionable practice, it becomes an essential step in building resilient, future-ready organisations.

Outcomes

At the end of this course participants will be able to:

1. Identify and assess risks associated with digital transformation, cybersecurity threats, and emerging technologies.
2. Gain insights into cyber threats, vulnerabilities, and best practices for safeguarding digital assets.
3. Learn structured approaches for evaluating digital risks and implementing effective mitigation strategies.
4. Understand global regulations, data protection laws, and compliance requirements relevant to digital risk management.
5. Build strategies for responding to cyber incidents and minimising business disruptions.

Gain the expertise to manage digital disruptions! Enrol now in our Professional Certificate in Digital Risk and Resilience Management!

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Principles of Grant & Proposal Writing

Cost: TT$1,450.00

Overview 

Unlock the power of persuasive communication and strategic planning in this dynamic 12-hour course, "Principles of Grant & Proposal Writing." This course provides a practical roadmap to crafting compelling, fundable proposals that stand out in competitive funding environments, whether you are an entrepreneur, nonprofit professional, or community advocate.

Participants will gain essential skills to navigate the entire grant writing process with confidence from identifying the right funding opportunities, to building persuasive narratives and realistic budgets. Through engaging online sessions, real-world case studies, and interactive exercises, learners will develop the tools and mindset needed to turn ideas into impactful, fundable projects.

Outcomes 

At the end of this course participants will be able to: 

1. Understand the key components of successful grant proposals.
2. Identify appropriate funding opportunities and align proposals with funder priorities.
3. Develop clear problem statements, goals, objectives, and outcomes.
4. Construct logical frameworks and evaluation plans.
5. Create realistic budgets and justify costs effectively.
6. Apply persuasive writing techniques tailored to different audiences.
7. Avoid common pitfalls and strengthen proposal competitiveness.

Don’t let funding opportunities pass you by! Enrol now and start writing proposals that get results.

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Business Writing Excellence: Leveraging the Human Advantage with AI

Cost: TT$1,450.00

Overview 

Artificial Intelligence has transformed the way professionals create emails, reports, proposals, presentations, and other workplace communications. However, while AI can generate content in seconds, it cannot replace the human qualities that define exceptional communication—critical thinking, sound judgment, emotional intelligence, ethical awareness, strategic intent, and an authentic professional voice.

In today’s AI-enabled workplace, effective professionals require a new competency: the ability to collaborate intelligently with AI while preserving the clarity, credibility, and human connection that underpin impactful communication.

The Human Advantage: Effective Business Writing in the AI Era, is a practical, interactive professional development programme that combines timeless principles of excellent business writing with modern AI-assisted communication strategies.

Participants will learn how to use AI as a professional writing partner—to brainstorm ideas, structure documents, refine messages, and improve productivity—while ensuring that all communication remains accurate, purposeful, appropriate, and aligned with human judgment. This programme recognizes that the future of professional communication is not human versus AI, but human expertise enhanced by intelligent technology.

Outcomes 

At the end of this course participants will be able to: 

1. Apply the principles of clear, concise, and effective business writing.
2. Analyse audience, purpose, and communication objectives before creating written messages.
3. Use AI tools strategically to brainstorm, organize, draft, and enhance professional documents.
4. Develop effective prompts that produce relevant and context-appropriate business communication.
5. Evaluate AI-generated content for accuracy, relevance, tone, bias, and alignment with organizational needs.
6. Strengthen professional judgment by knowing when to rely on AI and when human intervention is required.
7. Edit and refine documents to improve clarity, readability, professionalism, and overall impact.
8. Apply visual communication and document design principles to enhance reader engagement.

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Supervisory Skills - Managing People & Performance- (Level 1)

Cost: TT$1,450.00

Overview 

Welcome to the Supervisory Skills – Managing People & Performance (Level 1) workshop, a comprehensive four-day program designed to equip supervisors, with the essential skills to effectively manage and enhance team performance in today’s evolving work environment, where they play a crucial role in driving productivity and fostering organizational success.

This hands-on workshop focuses on the core competencies supervisors need to motivate, guide, and support their teams to achieve exceptional results. Participants will learn proven strategies to manage performance, improve communication, build strong relationships, and address challenges with confidence. With the workplace continuing to change, supervisors must be agile and equipped with the skills to lead their teams through periods of transition, innovation, and growth.

By the end of this course, supervisors will be empowered to contribute meaningfully to their team’s productivity, boosting morale and engagement, and ultimately helping their organization thrive in an increasingly competitive landscape.

Outcomes 

At the end of this course participants should be able to:

1. Identify the key roles of a supervisor.
2. Describe how emotional intelligence aids in managing people and performance.
3. Discuss the four (4) components of the GROW Model for coaching team members' performance.
4. Employ the ADKAR Model to assess your individual and team members' readiness to embrace change.
5. Develop solutions to the most common challenges experienced with delegating.
6. Re-energise the team for improved productivity.

Ready to enhance your leadership skills and drive your team's success? Enrol today and start mastering the strategies that will empower you to lead with confidence and achieve exceptional results!

Interested? Click or Tap Here!   

Fundamentals Anti Money Laundering & Counter Terrorist Financing (Level 1)

Cost: TT$1,950.00 (Non-ACPTT Member), $1,650 (ACPTT Member)

Overview 

This program offers an in-depth understanding of global Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) frameworks, essential for protecting the modern financial system. Students will learn about financial crime typologies, from traditional methods to new threats like those involving digital assets and cybercrime. The curriculum emphasizes a risk-based approach to identify, assess, and mitigate risks across various clients and products.

The course covers contemporary issues like Know Your Customer (KYC) and Customer Due Diligence (CDD), sanctions screening, and suspicious activity reporting. We'll examine the legislative landscape, including Financial Action Task Force (FATF) standards and the role of Financial Intelligence Units (FIUs).

The program also addresses ethical and reputational risks, equipping students with the strategic knowledge and skills to manage effective compliance programs in a dynamic regulatory environment.

Outcomes 

After attending this workshop, participants should be able to:

1. Protect their organization against the latest money laundering/ terrorist financing techniques
2. Identify vulnerable and potential areas of risk and recognize potential offenders.
3. Formulate an effective anti-money laundering strategy
4. Effectively write Suspicious Activity Reports
5. Minimize the effects of money laundering in their organization
6. Successfully navigate the legislative landscape
7. Conduct sound and robust customer due diligence
8. Apply the latest techniques for scoring the risks of customers, products, and operations
9. Effectively execute their role as a Compliance Professional

"Strengthen your compliance knowledge and protect your organization, enrol in our Fundamentals of Anti Money Laundering & Counter Terrorist Financing (Level 1) course today!"

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Commanding the Spotlight - A Masterclass in Presence & Audience Engagement Face-to-Face

Cost: TT$1,450.00

More information coming soon

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Microsoft Office Solutions for the Digital Age

Cost: TT$1,595.00

Participants must have basic understanding of Microsoft Word, Excel & PowerPoint

Overview 

This 6-day workshop is designed to enhance participants’ knowledge and empower professionals to competently execute and manage a range of word documents, spreadsheets and reports, and PowerPoint presentations that can be used for facilitating decision making at both the Operational and Strategic levels in today’s digital age. The skills derived will also benefit participants who need to use Microsoft Word, Excel and PowerPoint for regular day-to-day operations

Outcomes 

At the end of this course participants will be able to:

1. Describe the features and functionality of the three (3) Microsoft Office Applications
2. Apply their knowledge to solve practical business and technological problems
3. Examine optimal ways to perform Microsoft Office tasks
4. Employ best practices in leveraging these technologies to deliver significant positive results.
5. Benefit from enhanced technology skills that will advance career development of the participant, while driving company success

"Enhance your productivity and decision-making skills—enroll in our Microsoft Office Solutions for the Digital Age course today and master the tools that drive success in today’s digital workplace!"

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The Art of Customer Service

Cost: TT$1,200.00

Overview 

Welcome to The Art of Customer Service: Delivering World-Class, Holistic Customer Care, an engaging and dynamic online workshop designed to equip you with the essential tools, strategies, and knowledge needed to excel in customer care. This course offers an immersive, interactive experience that focuses on developing the skills required to provide exceptional, comprehensive service to every stakeholder you serve.

In this workshop, you’ll learn how to master the key components of world-class customer care, including time management, communication techniques, and the critical art of effective listening. Beyond these foundational skills, we’ll dive into the importance of ethics, conflict resolution, and how to foster meaningful, lasting relationships with customers. Whether you're interacting with clients, team members, or other stakeholders, this course will provide the holistic approach needed to consistently exceed expectations and elevate your customer service delivery to new heights.

By the end of this course, you’ll be empowered with a comprehensive skillset to approach every customer interaction with confidence and professionalism, ensuring that you not only meet but exceed the standards of world-class holistic and seamless customer care.

Outcomes 

At the end of this course participants should be able to:

1. Clearly define Holistic Customer Care.
2. Differentiate between merely serving the customer and delighting the customer.
3. Understand the concept of adopting Holistic Customer Care as a lifestyle.
4. Identify valuable personality traits, which can support World Class and Seamless Holistic Customer Care.
5. Set realistic goals that can aid in the delivery of world class holistic and seamless customer care.
6. Understand the importance of ethics in delivering holistic and seamless customer care.
7. Have tools and strategies to become better customer care professionals.
8. Understand and start to purposefully create a personal brand as a customer care professional.
9. Present themselves professionally.
10. Have strategies for stress management in situations of conflict, when interacting with difficult customers and customer complaints.
11. Provide world class and seamless holistic customer care to E-Customers.
12. Understand how world class holistic customer care, can be a differentiating factor and its impact on their "bottom line".

"Ready to elevate your customer service skills and deliver exceptional customer care? Enroll in The Art of Customer Service today and start mastering the strategies that will set you apart as a world-class service provider!"

Interested? Click or Tap Here!   

Mastering the Art of Corporate Governance & Boardroom Excellence

Cost: TT$1,595.00

Overview 

This comprehensive corporate governance training program is meticulously crafted for board members, corporate secretaries, senior executives, and governance professionals aiming for excellence in the modern corporate landscape. The curriculum provides an in-depth understanding of essential governance principles, including director duties, risk management, and compliance oversight.

Through a blend of real-world case studies and interactive tools, participants will gain practical knowledge on integrating Environmental, Social, and Governance (ESG) factors into strategic decision-making. The program emphasizes the development of boardroom effectiveness and equips leaders with the strategic skills to navigate complex regulatory environments. By the end of this course, you will be prepared to enhance your organization's integrity, accountability, and long-term sustainability.

Outcomes 

At the end of this course participants will be able to:

1. Understand the principles and frameworks that underpin corporate governance.
2. Explore the roles and responsibilities of key governance actors.
3. Strengthen decision-making, oversight, and compliance practices.
4. Apply governance principles to real-world boardroom scenarios.
5. Navigate ESG, ethics, stakeholder rights, and accountability.

Commit to distinguished leadership – enrol now and advance your journey in corporate governance and boardroom excellence!

Interested? Click or Tap Here!   

The Psychology of Selling: Harnessing Emotional Intelligence to Drive Results

Cost: TT$1,595.00

Overview 

In today's competitive marketplace, success in sales depends on more than product knowledge and closing techniques. This highly interactive programme equips sales professionals with the emotional intelligence and relationship-building skills needed to understand themselves, read customers more effectively, and influence buying decisions with confidence. By integrating Emotional Intelligence with proven sales practices, participants will learn how to build trust, uncover real customer needs, manage objections, and create lasting client relationships that drive sustainable sales results.

Outcomes 

At the end of this course participants will be able to:

1. Increase self-awareness and understand how emotions influence sales performance.
2. Manage emotions and remain effective during challenging sales situations.
3. Read customer behaviours, emotions and communication styles more accurately.
4. Build trust, rapport and influence throughout the sales process.
5. Apply emotionally intelligent techniques to improve prospecting, needs analysis, presentations, objection handling and closing.

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Negotiation Skills

Cost: TT$1,595.00

Overview 

We live in a world defined by constant interactions, both personally and professionally. The ability to negotiate effectively is a critical skill that can empower you to navigate challenges, resolve conflicts, and create mutually beneficial outcomes. In this course, we will delve into the fundamental principles of negotiation and explore its significance in diverse contexts. From resolving conflicts to fostering relationships and achieving win-win solutions, negotiations play a pivotal role in shaping our interactions and influencing outcomes.

We will explore why we need to hone our negotiation skills, the benefits of being able to negotiate effectively and navigate the negotiating process. With the aid of case studies and real life scenarios, we will apply knowledge gained.

Outcomes 

At the end of this course participants will be able to:

1. Understand the relationship between conflict and negotiation
2. Explore the benefits of negotiation skills
3. Identify the key roles and responsibilities required by the negotiation team
4. Master the negotiation process
   • Preparation
   • Opening Position
   • Bargaining
   • Movement
   • Closing
5. Apply skills in Real World Scenarios

Interested? Click or Tap Here!   

Empowering Caregivers: Understanding Alzheimer's & Dementia Care

Cost: TT$500.00

Overview 

Unlock the knowledge and skills to provide compassionate, person-centered care to individuals living with Alzheimer's and other forms of dementia. This dynamic one-day workshop is thoughtfully designed for caregivers, healthcare professionals, and anyone supporting those affected by dementia.

Participants will explore the different types of dementia, recognize the ten early warning signs, and gain a deeper understanding of the stages of Alzheimer's progression. Through interactive learning and real-world scenarios, you’ll discover proven strategies for enhancing communication, and delivering physical, emotional, and medical care for persons with dementia.

Whether you're new to dementia care or seeking to deepen your expertise, this course offers essential tools and insights to make a meaningful difference.

Outcomes 

At the end of this course participants will be able to:

1. Demonstrate an understanding of Alzheimer's and related dementias, including their effects on cognitive function and communication in people living with dementia.
2. Identify the 10 Warning Signs of Alzheimer's disease and other dementias.
3. Describe the stages of Alzheimer's disease to highlight the progressive and degenerative nature of the disease.
4. Discuss the goals of effective caregiving used to promote the physical, emotional, and social well-being of persons living with various stages of Alzheimer's dementia.
5. Employ verbal and non-verbal strategies to enhance communication, minimize negative and harmful behaviours, and support families and caregivers in their care of persons living with dementia.
6. Explore the components of effective self-care to promote the physical, emotional, and social well-being of persons who care for those living with dementia.
7. Respect the opinions of others and willingly exchange ideas.

Join us and become a more confident, compassionate, and informed caregiver. Register today and transform the way you support those living with dementia.

Interested? Click or Tap Here!   

Advanced Supervisory Management - Lead & Empower (Level 2)

Cost: TT$1,595.00

Overview 

In today’s fast-evolving and uncertain business landscape, exceptional leadership isn’t just valuable, it’s essential. Organizations need supervisors and managers who can think strategically, lead with confidence, and empower teams to thrive under pressure and change.

This high-impact workshop is designed specifically for experienced supervisors and new managers ready to elevate their leadership skills and meet the demands of the modern workplace. You'll gain a powerful toolkit to sharpen your decision-making, improve team dynamics, manage change and lead with resilience.

Through interactive learning, practical case studies, and actionable insights, you’ll strengthen your ability to motivate performance, manage conflict, and drive results even in the face of uncertainty.

Outcomes 

Upon completion of this programme, participants will be able to:

1. Understand the key characteristics of teams that are led by emotionally intelligent leaders.
2. Identify ways to improve your levels of emotional intelligence.
3. Describe and implement change management approaches.
4. Learn to utilize project management to positively impact project outcomes.
5. Employ a structured template for developing your departmental business plans.

Step into your next level of leadership! Enrol now and empower yourself to lead with purpose, confidence, and clarity!

Interested? Click or Tap Here!   

Advanced Anti Money Laundering & Counter Terrorist Financing (Level 2)

Cost: TT$2,250.00 (Non-ACPTT Member), $1,950 (ACPTT Member)

Overview 

Are you ready to move beyond the basics and lead in the fight against financial crime?

This advanced program is designed for compliance professionals and ambitious newcomers who want to stand out with strategic command of the global financial crime prevention landscape.

Unlike standard training, this program goes beyond theory and focuses on real-world application. You'll be exposed to typologies and learn how to effectively mitigate risks across a wide range of client portfolios and innovative financial products.

Outcomes 

You'll gain the tools not just to comply—but to lead. By the end of the program, you will:

• Build & Strengthen Compliance Frameworks
  Develop robust KYC/CDD models and advanced sanctions screening protocols that protect your institution.
• Command Global Standards
  Critically analyze FATF and international frameworks, positioning yourself as a compliance thought leader.
• Apply Real-World Strategies
  Learn to identify anomalies in transactions, report suspicious activity with confidence, and integrate compliance effectively within the three lines of defense model.
• Safeguard Institutional Integrity
  Acquire the strategic foresight to protect your firm from ethical, reputational, and financial risks in a fast-changing regulatory environment. Understand the Role of Compliance in the Three Lines of Defense Model

Advance your compliance skills, enrol now in our Advanced Anti Money Laundering & Counter Terrorist Financing (Level 2) course and stay ahead in the fight against financial crimes."

Interested? Click or Tap Here!